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  • Welcome to Nintendo Support

    Get support for your Nintendo systems, software and services

    Error Code: 2811-6052


    • When attempting to redeem a download code in Nintendo eShop on Nintendo Switch, error code 2811-6052 is displayed.
    • Message: "The code you have entered is not a Nintendo eShop prepaid code. Please enter a prepaid code."

    Additional Information:

    • When looking up a game in Nintendo eShop, if you do not have sufficient funds to purchase it, the option for "Proceed to Purchase" will allow you to add the necessary funds using a credit card, a Nintendo eShop prepaid card, or via PayPal.
    • This section of the Nintendo eShop does not allow for the redemption of software download codes. If you attempt to redeem a game download code in this section, error code 2811-6052 will be displayed.

    What to Do:

    Follow the steps in the correct section of Nintendo eShop on how to redeem a download code.

    Situation Not Resolved:

    If the error persists, please contact us for further support by clicking here.