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  • Welcome to Nintendo Support

    Get support for your Nintendo systems, software and services

    My Nintendo 3DS system doesn't recognise my AR Card

    If your AR Card cannot be recognised, please check the following and try again:

    • AR Cards cannot be recognised if you hold the system too close to them or too far away. A distance of around 35cm is recommended.
    • Ensure that the whole AR Card is visible on the screen. If part of it is offscreen, it may not be recognised.
    • Ensure you are in a well-lit area.
    • Keep AR Cards out of direct sunlight, as this can interfere with the outer cameras’ ability to recognise them properly.
    • If an outer camera is dirty, wipe it with a soft cloth before you begin.
    • If the AR Cards are bent or folded, they cannot be recognised by the system. Ensure that any AR Cards in use are laid flat on the surface.

    If your AR Cards have been damaged, you can download replacements here.