Error Code: 51331

Main Cause: The password or key for your wireless router that was entered is incorrect

Most likely, the password or key (also known as a WPA or WEP key) for your wireless router that was entered into the Wii console is incorrect.

How to fix: Make sure the password or key is entered into the Wii exactly as it appears in your router's settings. Keep in mind that security keys are case sensitive. A simple typo may be causing the problem.

Don't know how to find your router's password or key?
Look for a sticker on the bottom of your router. Many routers provided by Internet service providers have their default password located on a sticker on the bottom of the router.

If you’re not able to locate the password here, select the brand of your router below and we'll show you how to access your router's settings.

 

Linksys      Netgear      DLink
Belkin      Apple      2Wire

Note: If you are unable to log in to your router settings with the information listed on its respective page, try the information under All other brands to see if you may be able to verify your security key in another way.

    Once you have entered the correct password or key into your system, try the connection test again. If the problem persists, keep reading this page.

Other Possible Causes:

  • Did this connection used to work but has suddenly stopped? "Power cycle" your router and modem. To do this:

    • Unplug both the modem and the router from the power outlet.
    • Wait a few minutes, and plug the modem back in.
    • Wait a couple of minutes for the modem to initialize, then plug in the router.
    • Try to connect the Wii, Nintendo DS, or Nintendo 3DS online and test for proper response

     

  • Change your router's channel setting to 1 or 11. By default, most routers broadcast on channel 6, which overlaps with other channels and may be weaker. For help doing this, click here and select your router brand and model (if available). The information you need is found in the "Broadcast Channel:" area.

Still stuck? We can help! We have an easy-to-follow guide that will walk you through the process of finding your router's security key. Even if you're sure you've entered the correct security key, we suggest following our guide to create a new connection file and start over. If at the end you still need help, you'll find contact information to reach our specially-trained representatives. 

 

If the above steps did not resolve the issue, and you continue to experience problems, please click the button below to see which options are available to contact us for further assistance.

 
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