Error Code: 111-9000


  • Unable to connect to the Nintendo eShop. Can also occur when trying to access other online applications.

  • Likely the result of your connection timing out, most often caused by wireless interference.


What to do:

  • Check for wireless interference.

  • Wireless interference between your Wii U and wireless router may be causing your connection to time-out. As an easy solution, try moving the Wii U into the same room as your wireless router. If you are unable to do this, or if this resolved your issue and you would like to move your Wii U back to it's original location, try our more extensive wireless interference troubleshooting. [How to]


  • Manually enter a network IP address and DNS into the Wii U.

  • Entering your network settings into your Wii U console can resolve time-out issues that are the result of connection issues with your router. [How to]


Situation Not Resolved:

If the issue persists, please contact us at 1-800-255-3700. Specially trained representatives will be available to assist you, 6:00am - 7:00pm (PST), seven days a week.


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