Tiny, White Speck on the Screen

    During the manufacturing process of the Game Boy Advance SP, a tiny particle of dust or other material can sometimes get caught between the display screen and the protective screen cover of the system. In the majority of cases, this tiny particle is so small that it is not even noticeable. In some instances, when the Game Boy Advance SP screen light is turned on, the size and the position of the particle can reflect the screen light in a manner that can be noticed as a tiny, white speck of light. This is not a “dead pixel” or a “hot pixel,” which are pixels in the LCD display that have no response or too much response to light.

    A few, tiny particles on the screen is normal on any device that uses an LCD screen, as it's extremely difficult to remove them all in the manufacturing process. However, with the Game Boy Advance SP's power-saving, state of the art, reflective screen technology with side/front screen lighting, a small particle may be more noticeable than you would see on a normal LCD device that uses back lighting or other lighting methods. This is not something that will increase in size or number as time goes by, as the screen is sealed.

    We suggest you use your system for a few weeks to determine whether this interferes with your enjoyment of game play. If, after using your system for awhile, you feel that this tiny speck is too distracting, the Game Boy Advance SP does carry a one-year warranty. We are happy to inspect and, if necessary, fix your system at no charge within the warranty period. To set up a repair for your system, please call our Customer Service Department at 1-800-255-3700. Please note that getting your system repaired (vs. exchanging it at the store) is the best option for ensuring you get a system without this situation.