Nintendo of America

The Nintendo Wi-Fi USB Connector is unable to connect to the Nintendo Wi-Fi Connection:

• Are you using any sort of anti-virus or firewall software on your computer? If so, it is likely the program is interfering with the Nintendo Wi-Fi USB Connector. You may want to try and lower the security settings or even uninstall the program*, as they could be interfering with a successful connection. How to do this will vary brand and model, so consult the manual or the manufacturer of your router or modem for assistance.

  We have compiled a list of some of the most common anti-virus and firewall software, with instructions for updating. Please note that this information is subject to change:

  Norton AntiVirus 2005
  1. Launch Norton AntiVirus and click "Options."
  2. Look for "Internet Worm Protection." Uncheck the box labeled "enabled."
  3. Click "okay" and choose an amount of time to disable it.
  4. Test the connection.
  5. If this does not resolve the issue, continue troubleshooting.
  Norton AntiVirus 2006
  1. Launch Norton AntiVirus and click "Personal Firewall."
  2. Click "configure," and click the "Programs" tab.
  3. The "program rules" are located under "manual program control," at the bottom of the dialogue box.
  4. Click "add" and locate the USB registration tool software and choose "open."
  5. In the program control dialogue box click the down arrow under "What do you want to do?" and click "permit."
  6. Click "okay" to close the configuration box, and click "okay" again to close the personal firewall. Test the connection.
  7. If this does not resolve the issue, continue troubleshooting.
  McAfee Security Center
  1. Go into "options," "configuration," or "preferences."
  2. Check for an option labeled "Privacy Service" and disable it.
  3. Test the connection.
  4. If this does not resolve the issue, continue troubleshooting.
  Zone Labs Zone Alarm
  1. Go into "options," "configuration," or "preferences."
  2. In "Zones," change the "Internet Zone" to "Medium."
  3. In "Program Control," make sure "Nintendowfcreg.exe" is allowed in both columns.
  4. Test the connection.
  5. Completely disable Zone Alarm. Test the connection.
  6. If this does not resolve the issue, continue troubleshooting.
  Zone Labs Zone Alarm Security Suite
  1. This software is not compatible and needs to be uninstalled completely in order for the USB Connector to work. If you are not comfortable uninstalling this software, we recommend purchasing a wireless router instead (click here tips on locating a compatible router).
  AdAware, Spybot Search and Destroy, Spy Sweeper, Sygate Firewall, Trend Micro PC-Cillin
  1. This software may need to be disabled or even completely uninstalled in order for the USB connector to connect. If you are uncomfortable doing this, we suggest that you work with the software manufacturer for help allowing the Nintendowfcreg.exe program to access the Internet, or purchase a wireless router instead (click here tips on locating a compatible router).

  For more information about anti-virus and firewall software, click here.

• Are you using a router? If so, then your router may be using the same IP address as the USB Connector (usually 192.168.0.1 or 192.168.1.1). You will need to make an adjustment to your router and computer's settings:
  1. Log into the router, change the router's default IP to 192.168.2.1.
  2. Click the "Start" menu on the PC, click on "Control Panel." Look for "Network Connections" or "Network and Internet Connections." If you have "Network and Internet Connections," you will have to click "Network Connections" inside of "Network and Internet Connections."
  3. Right-click on the Local Area Connection that corresponds with the USB connector, click "Properties," then choose "Internet Protocol TCP/IP" and click "Properties."
  4. If the IP address is set to "Use the following IP address," change it to "Obtain the address automatically."
  5. Close TCP/IP options, then close the properties for the Local Area Connection. Test the connection.

If you are still unable to connect, please call 1-800-255-3700 in the USA or Canada for more information.

*While Nintendo provides this information for our consumers' use, it is up to each consumer to determine what security needs they have for their own networks, and to decide how best to configure their network settings to meet those needs.