Wireless Home Router Support

Home Router Setup Troubleshooting

If you are unable to get your home router working, please try adjusting the following settings. If you are not sure how to change the settings, please consult your router's manual, your router's manufacturer, or the internet service provider that installed your router.

(If you need assistance with your WEP key, click here.)

  • Firmware Updates for Your Router
    If you are unable to get connected using your router, check to see if you have installed the latest firmware updates for your router. In many cases, downloading a firmware update can get the router capable of connecting with the Nintendo DS and the Nintendo WFC. If you have not done any firmware updates, please visit your router manufacturer's website to see if any updates are available. We recommend installing the firmware update and trying your connection again.
  • Transmission Rate:
    The Nintendo DS has a transmission rate of 1 to 2 mbps (megabits per second). Most routers transmit at a much higher rate, but are able to adjust for devices that transmit at a slower rate. Your router may have this as a setting that might need to be adjusted.

    Look through your router settings for anything that indicates transmission rates. If the router is set to accept high transmission rates only, this will need to be changed to accept all, or for some routers, changed to specifically accept the 1 to 2 mbps range.

    Additionally, some routers may have settings with an option like "Turbo Boost" or "G-Nitro." These are settings which maintain a high transmission rate and the Nintendo DS will not be able to connect with the router. You will need to disable this option when connecting with the Nintendo DS.

  • Poor Signal Strength
    Test the DS Connection to determine how many bars appear in the signal strength meter in the upper-right hand corner.

    • If you have more than one bar, the signal strength is likely strong enough.
    • If you don't see any bars, you are either too far from the access point or there is too much interference. Make sure you are within 30 feet of the router and that all nearby devices that can cause wireless interference (cordless phones, microwaves, etc.) are not in use. Test the connection again.
  • Can't Detect Router's Signal (SSID)
    Your access point will not show up when you Search for An Access Point if you have your Broadcasting set to "No" or "Disable." Some routers also refer to this security as "Stealth" mode. You can either change your broadcast setting to "Yes" or "Enable," or you can manually enter the SSID in the manual setup screen of your Nintendo DS. For assistance with specific routers, click here and select your router (if available).
  • MAC Filtering
    Check your router's settings to see if MAC Filtering is turned on. For information on locating this setting, click here and select your router (if available). Otherwise, it's often listed in the "Wireless" tab on your router's setup utility.

    If MAC filtering is turned on, you will need to enter the DS's MAC Address into one of the available fields. The MAC address of the Nintendo DS can be found by going to the Nintendo Wi-Fi Connection Setup in the game's menu. Select "Options," then "System Information." The MAC address is displayed on the top line.

    If you are unable to determine if the setting is on or off, it is likely that MAC Filtering is not being used.

  • Does your router use 802.11g?
    If your router uses 802.11g, it may default to only the "g" band. This setting will not work with the DS. Check your router's settings (typically in the "Wireless" tab) and make sure that it is set to "Auto," "Mixed," or something similar.
  • Wireless Channel
    If there are other wireless devices in the area, they can interfere with the signal so much that the DS will not be able to connect to the router. Changing the wireless channel on your router may help. Typically, the channel settings will be found in the router's main "Wireless" tab.
  • If the above options didn't help, you may need to use the "Manual Settings" and change your DS to "Static IP"
    Try assigning the Nintendo DS a static IP address.

    1. Access your router's settings and find the available range of IP addresses. (This is typically found within the DHCP information.)
    2. When you find this information, select one of the available IP addresses and enter this, along with the Subnet and Gateway addresses, through the manual settings on the Nintendo DS (how to).
    3. If you can't find the range of IP Addresses in the router settings, you can usually view them through your computer's IP configuration settings (see "View Your IP Configuration Settings" section below). Add "10" to the number in the last slot and enter the IP address in the manual settings of the Nintendo DS.
    4. You will then need to enter the DNS server information of your computer into the Nintendo DS as well. To do this you will need to determine your IP configuration settings (see "View Your IP Configuration Settings" section below). This will give you the basic information for all network devices installed on the PC. Included in this will be the DNS Servers information you will need to enter through the manual settings on the Nintendo DS. If only a primary DNS is listed, use that number in both the primary and secondary slots of the Nintendo DS.
    5. Once this information is entered, try to test the connection again.

    View Your IP Configuration Settings:

    1. Click the "Start" button in the lower left-hand corner of your computer.
    2. Click "Run."
    3. Type "cmd" into the box and press Enter.
    4. Type "IPCONFIG/ALL" and press Enter.

If the above information does not solve your problem:
If you have contacted your router manufacturer and they are not able to help get your router settings to work with the Nintendo Wi-Fi Connection, please click here to send us an email through our online form.


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