Information:

• Using Download Management, you can check the download status of software purchased from the Nintendo eShop and elsewhere.
• Downloads will continue in the background, even while playing games.

• If needed, you can open Download Management during gameplay and pause any downloads. Downloads will resume once you return to the Wii U Menu.

• Once a download is complete, you can install it through Download Management.
• Download Management also allows you view your SpotPass usage and disable SpotPass for any software titles which you have previously enabled SpotPass.

Description:

• Detailed instructions on how to launch Download Management.

What to do:

1. Press the HOME Button to launch the HOME Menu.

• There are some applications/screens where the HOME Menu cannot be accessed.

2. Tap the Download Management icon on the far right to view the Download Management screen.



• Active downloads will be seen on this front page.

3. When you are finished, press the B Button.

Description:

• Detailed instructions on how to enable or disable SpotPass in download management.

What to do:

1. Press the HOME Button to launch the HOME Menu.

• There are some applications/screens where the HOME Menu cannot be accessed.

2. Tap the Download Management icon on the right to view the Download Management screen.

• Active and completed downloads will be seen on this front page.

3. Tap "SpotPass List" or press the + Button.
4. Tap the X next to the title you wish to deactivate, and then tap "Deactivate" to confirm.

• To reactivate SpotPass for a software title, you will need to do so from within that software.

5. To enable SpotPass for a particular title, you will do so from the individual game or application settings.

• Refer to the individual game's manual for more information about SpotPass features.

Description:

• Detailed instructions on how to pause or resume downloads in Data Management.

What to do:

To Pause Downloads

1. Press the HOME Button to launch the HOME Menu.
2. Tap the Download Management icon on the far right to view the Download Management screen. Active and completed downloads will be displayed on this screen.
3. To pause all downloads, tap the Settings icon at the top-right of the Download Management screen.

• You cannot pause individual downloads.

4. Tap "Pause Download."
5. Tap "OK."

 

To Resume Downloads

1. Tap the Settings icon at the top of the Download Management screen again.
2. Tap "Resume Download."
3. Tap "OK."

 

Description:

• Step by step instructions on how to cancel or delete a download.

What to do:

1. Press the HOME Button to launch the HOME Menu.
2. Tap the Download Management icon on the right to view the Download Management screen. A list of your current downloads will display.
3. Select the download you wish to cancel or delete.
4. Select "Delete."
5. When asked if you would like to cancel the download, select "Delete."

Description:

Information on how to install completed downloads.

What to do:

• Software will automatically install in the background once the download is complete.

Situation:

• Downloads within Download Management are taking an extended amount of time to complete.

Applies to: Wii U

Important Note!

• Download times will vary depending on the speed of your Internet connection, the available network bandwidth, and the size of the content being downloaded.

Possible Solutions:

• Ensure no other users or applications are utilizing bandwidth on your network.

Devices streaming content, downloading files, or performing other bandwidth intensive tasks may affect the speeds at which other devices can send and receive data over the Internet. Turn off any of devices or programs you may find running.

• Perform an Internet speed test to measure your available bandwidth.

Using a PC, you can check your network's download speeds by visiting one of the following sites:

http://linksys.speedtest.net/

http://www.speedtest.net

If you are receiving download speeds less than expected, please contact your Internet Service Provider for further assistance.

• Resolve any issues with wireless interference.

If you have experienced weak or poor signal strength with wireless devices on your home network, improving your network's wireless signal strength can also increase the speed of downloads on the Wii U. (How To)

Still Not Resolved:

• If the issue persists, contact us for additional assistance.

Description:

• Detailed instructions on how to check the download status of software and other content.

What to do:

1. Press the HOME Button to launch the HOME Menu.
2. Tap the Download Management icon on the far right to view the Download Management screen.
3. Your active, pending, and completed downloads will display on this screen.

• To view additional details about a download, such as the percentage complete and where the download is being saved, select that download.

4. When you are finished viewing Download Management, press the B Button to return to the Wii U Menu.

Description:

• Detailed instructions on how to change the order of downloads within Download Management.

What to do:

1. Launch Download Management. (How to)
2. Select the pending download you wish to move to the top of the queue.
3. Select "Download First."

   • Only one download will occur at a time. Once the first download completes, the pending download queued directly after will start.
   • If you have multiple downloads you wish to reorder, select "Download First" on the item you want to download last. Then, select "Download First" on the item you want to download second-to-last.

     Continue this process until the item you want to download first is moved to the top of the queue.

Situation:

• A download within Download Management did not complete.

What to do:

1. From Download Management, tap the incomplete download to view more details.
2. Tap "View Error Details."
3. An error code and information on the download error will display. Search for the error code using our Error Code Lookup and enter your error code into our error code lookup tool. and follow the specific troubleshooting provided.

• Prior to redownloading the software, you must delete the failed download. (How To)

Still Not Resolved:

• If your situation is still not resolved, please call 1-800-255-3700 so that we may assist you further.