Nintendo of America

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Wii - Power Problems

 

Please use the information below for all power-related issues with your Wii console. Some power problems are caused by unlicensed or damaged accessories (such as frayed wires on controllers, A/V cable, etc.). Avoid the use of these products.

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No Power

    Most power issues with the Wii can be fixed by resetting the AC adapter. You can easily reset the AC adapter by following these steps:

      1. Unplug the Wii AC adapter at both ends (from the back of the Wii system and from the wall outlet or power strip).

      2. The AC adapter must remain unplugged at both ends for a full 2 minutes.

      3. We also recommend you unplug anything connected to the USB ports and the Nintendo GameCube Controller ports (such as LAN Adapters, keyboards, Nintendo GameCube controllers, etc.).

      4. While you're waiting, check the AC Adapter for the following:
        • Make sure that the word "Wii" and the model number "RVL-002 (USA)" molded into the AC adapter. Unlicensed products are not fully compatible and may not work correctly.
        • Check the AC Adapter for physical damage. Physical damage, such as frayed wiring or a cracked housing can cause the system to shut down. If your AC Adapter shows signs of physical damage and needs to be replaced, you can purchase one from Nintendo's online store.

      5. After you've waited 2 minutes, plug the AC adapter into the Wii system and directly into a wall outlet, not a surge protector or power strip. If the power light comes on and stays on, then it appears resetting the AC Adapter worked.

        If resetting the AC Adapter did not fix your power issues, please continue reading:

        • Avoid the use of unlicensed products such as memory cards, controllers, and cheat devices. Some of these products are poorly manufactured and may result in damage to your system. If one of these products is attached to your system, remove it and try resetting the AC Adapter (see above).
        • Check any accessories that connect to the Nintendo GameCube Controller ports or the USB ports of the Wii -- whether licensed or not -- for physical damage. Physical damage, such as frayed wiring or a cracked housing can cause the system to shut down. Remove any damaged products and try resetting the AC Adapter again (see above).
        • Make sure the Wii has good ventilation. Avoid operating the Wii while it's on carpeting or inside an enclosed space. If you have the Wii placed in a vertical position, make sure the vent on the bottom is lined up properly with the hole in the plastic stand and no foreign material is obstructing that hole.
        • Check the vents on the back and side of the Wii for dust build up. The system will shut down if it cannot vent properly to prevent overheating. If there is a build-up, remove it using a vacuum cleaner with a soft brush attachment.
        • Make sure that your wall outlet works. To check it, try plugging a lamp into the same outlet where your system was plugged in. Turn the lamp on the verify the outlet works. Also, make sure you are not using an outlet that is operated from a wall switch. If you do, make sure the wall switch is in the ON position.
        • Make sure the AC adapter is attached properly. Firmly plug your AC adapter into the back of the Wii (the port is labeled 12V IN) and into a working wall outlet (not a power strip or surge protector). Click here for detailed instructions.
        • Once plugged in, check the power light on the Power button to see if the system is receiving power.

      If the power is still continually shutting off regularly, please click here for repair options. For this particular symptom, it is best to include your Wii console's AC Adapter with your system. This will help our technicians ensure they are able to resolve your issue.

     

     

     

    Power light is green or orange - TV screen is blank

      If the power light is green or orange and your screen remains blank, follow these steps.

      1. Completely power down your system by pressing the power button for 10 seconds. If that doesn't work, unplug the AC Adapter from the Wii for a moment, then plug it back in.
      2. Make sure your Wii console has the most current Wii system menu. Download the latest update (how to), and then test your Wii console to determine if the problem has been resolved.

      If you continue to experience this issue, there is a problem with the Wii console and it will need to be repaired. Please click here for repair options.

     

     

     

    Power Light doesn't come on but game displays properly

      If the Power Light, located within the Power Button on the front of the Wii console does not come on during game play, but you are able to use your Wii console normally, then there could be something wrong with the Power Light. If you find this interferes with your enjoyment of the Wii, it is possible to get your system repaired. Please click here for repair options.

     

     

     

    The system plays for awhile, but then shuts off on its own

    • If the problem occurs every now and then (but not frequently or regularly), please click here to view our "No Power" troubleshooting by clicking here.

    • If you are able to get power to come back on, but then it keeps going out, the problem is likely due to either overheating or from an unlicensed accessory tripping the fuse on the AC Adapter. Please check for the following:
      1. Make sure that the word "Wii" and the model number "RVL-002 (USA)" molded into the AC adapter. Unlicensed products are not fully compatible and may not work correctly.
      2. Avoid the use of unlicensed products such as memory cards, controllers, and cheat devices. Some of these products are poorly manufactured and may result in damage to your system. If one of these products is attached to your system, remove it and try resetting the AC Adapter (see above).
      3. Check all accessories, licensed or not, for physical damage. Physical damage, such as frayed wiring or a cracked housing can cause the system to shut down. Remove any damaged products and try resetting the AC Adapter (see above).
      4. Make sure the Wii has good ventilation. Avoid operating the Wii while it's on carpeting or inside an enclosed space. If you have the Wii placed in a vertical position, make sure the vents on the bottom are lined up properly with the hole in the plastic stand and no foreign material is obstructing that hole.
      5. Check the vent on the back and side (or bottom, depending on how you have the system positioned) of the Wii for dust build up. The system will shut down if it cannot vent properly to prevent overheating. If there is a build-up, remove it using a vacuum cleaner with a soft brush attachment.
      6. If the above steps do not solve the problem, you should try resetting the AC Adapter. Click here for instructions on how to do this.

     

     

     

    All other Power problems

      If the power problem you are experiencing is not listed on this page, please call 1-800-255-3700 to discuss any additional troubleshooting or repair options for your specific issue.