Nintendo of America

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Super NES Accessory Troubleshooting

 

  • Controller Buttons Sticking

    Try the following cleaning procedure:

    1. Unplug the Controller from the Control Deck.
    2. Get a clean toothbrush (no toothpaste) and a cup of warm tap water (not too hot). Do NOT pour or submerge the Controller in any type of liquid.
    3. Slightly dip the toothbrush in the water (the toothbrush should not be dripping wet) and scrub the area of the Controller around the buttons and Control Pad.
    4. Work the bristles down around the sides of the buttons and the Control Pad.
    5. After cleaning the controller, dry it off with a paper towel.
    6. Let the controller air dry for at least a couple of hours.
    7. Test the controller for proper response.
    8. Repeat the process if necessary.

    If these steps do not solve your problem, your Controller may need to be replaced. Due to the age of the product, we are no longer able to offer repair or replacement. Click here for tips on locating older products.

  • Other Accessories/Problems

    Due to the age of the system, we no longer offer factory repairs directly from Nintendo. Please click here to find out what options are available for repair or replacement of your product. If you simply need to order parts or accessories, you may want to check out our Online Store. Nintendo's Online Store still carries many parts and accessories for our older products.