Nintendo DSi & Nintendo DSi XL - Troubleshooting Music Files

  1. Make sure the song is in a compatible format (more info)
    Compatible files are AAC files with a filename extension of .m4a, .mp4 or .3gp. Video files in the AAC format and copyright-protected music files will not play on your system - you'll receive an error message if you try to play them. Incompatible files will not display on your system. For incompatible music files, try converting them using a media or audio converter program.

  2. Converted files not working?
    If you have converted music tracks to a compatible format, but are still getting a "couldn't play the track" error or the track simply won't play, you may want to test a compatible AAC track on your Nintendo DSi. We have created a test file in the correct AAC format that we know is compatible with the Nintendo DSi. This file is called "test.m4a" and if you would like to test it, follow these steps:
    • Click on this link and select "Save" or "Save As" to save the .zip file to your computer.
    • Find the .zip file on your computer, and double-click it to see a file named "test.m4a."
    • Copy test.m4a to your SD Card.
    • Put the SD Card in your Nintendo DSi and play AACTestSound2

    If the test track plays, then you know your Nintendo DSi is working properly. Now try these additional steps:

    • Try converting your music files using a different media or audio converter.
    • You may also want to check out what other Nintendo DSi owners are finding useful on our Tech Support Forums.

  3. Can't see all your files? Keep the following in mind:
    • Nintendo DSi Sound will display no more than 3,000 audio files.
    • Nintendo DSi can read files that are up to eight levels (folders) deep.
    • Up to 100 songs will appear from any one folder name. This includes multiple folders with the same name.

If none of the above helps to resolve the situation, or if your Nintendo DSi did not play the converted test file, call 1-800-255-3700 for assistance.