Sound or Microphone Problems

• No sound through speakers
• No sound with headphones
• Sound out of only one speaker
• Speakers continue to play when headphones are inserted
• Microphone not responding

 

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• No sound through speakers:
  • Make sure nothing is inserted into the headphone port.
  • Check the volume control on the bottom of the system to make sure it's not all the way to the left.
  • Check the settings of the game you are playing to make sure any sound options are set correctly.
  
  
  If the steps above did not solve the problem, your system will need to be repaired. Click here for repair options in Latin America.

 

• No sound through headphones:
  • Check the volume control on the bottom of the system to make sure it's not all the way to the left.
  • Remove the headphones from the headphone connector. If you can hear sounds through the DS's speakers, then the problem is likely with the headphones, and they should be replaced.
  • If possible, try another set of headphones. The Nintendo DS uses a 3.5mm jack, which is standard. If it works with another set of headphones, then the problem is with the headphones.
  • If you are using the Headphone Adapter, remove the Headphone Adapter from the system and the headphones. Insert the headphones into the standard headphone connector of the DS. If you can hear sound, then the Headphone Adapter is the problem (click here for replacement information). If you still cannot hear the sound, the headphones may be the problem. Try using a different pair of headphones if possible.
  
  
  If the steps above did not solve the problem, your system will need to be repaired. Click here for repair options in Latin America.

 

• Sound out of only one speaker
  
  1. Turn the system off, remove all games, turn the volume up to at least halfway, then turn the system back on.
  2. When the screen powers on, they should hear a tone from both speakers. (If necessary, hold it up to you ear.)
  3. If they can hear a tone from both, the speakers are fine. Consult the manual for the game you are trying to play to see if it has any sound options that can be adjusted.
  
  
  If either of the speakers does not make a sound when the unit is turned on, there is a problem with the Nintendo DS. Click here for repair options in Latin America.

 

• Speakers Continue to Play When Headphones Are Inserted
  If you are still hearing sound through the DS's speakers, even when headphones are fully inserted, there is a problem with the Nintendo DS. Click here for repair options in Latin America.

 

• Microphone not responding properly
  Consult the instruction manual of the game you are playing to be sure the game uses the microphone feature.
  Follow the links below for Tips on using the mic in these Specific Games:
  
  • Brain Age
  • Nintendogs
  • Metroid Prime Hunters
  • Pokémon Pearl or Pokémon Diamond

If by carefully following the game's manual you are certain the microphone is not functioning properly, the system will need to be repaired. Click here for repair options in Latin America.