Battery and Power Problems

 


 

  • Power light flashes rapidly
    This is normal. It means that the unit is using the wireless connection to communicate with another system.
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  • Power light is red
    The red power light is an indicator that the rechargeable battery is running low on power. Try recharging the battery; if that does not solve your problem, then the battery is not holding its charge. Please click here for more information.
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  • Can't turn power off
    Press and hold down the Power button for a few seconds. The DS is designed with a delay to prevent accidentally turning the unit off. If you are still unable to turn the power off, your system will need to be repaired. Click here for repair options in Latin America.
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  • Power light flashes slowly and the screen is blank
    The system is in sleep mode. This is will only happen when the lid is closed. When the lid is opened, the unit should turn back on. If it doesn't, the system will need to be repaired. Click here for repair options in Latin America.
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  • Replacement Battery Doesn't Fit
    The only battery that will fit is an official Nintendo DS battery, which is only available through Nintendo. If you received your replacement battery from any other source, it could be an unlicensed product. Please check with your local retailers for a licensed battery replacement.
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  • Power light and/or charge light do not come on
    • Make sure you are following the proper instructions for charging the battery. We also recommend trying different power outlets in your home, to ensure it is not an issue with the outlet.
    • Make sure you are using the official rechargeable battery from Nintendo, which is only available through Nintendo. If you received your replacement battery from any other source, it could be an unlicensed product. Please check with your local retailers for a licensed battery replacement.

    If the power light and/or charge light do not come on after considering the steps above, your system will need to be repaired. Click here for repair options in Latin America.
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  • Charging takes longer or doesn't last as long as it used to
    • The Nintendo DS rechargeable battery's capacity will decrease over time and with use. If you have been using and charging your Nintendo DS extensively, you may consider purchasing a replacement battery. (Battery life can be expected to drop after about 500 charges.)
    • If you are using a replacement battery, make sure you are using the official rechargeable battery from Nintendo, which is only available through Nintendo. If you received your replacement battery from any other source, it could be an unlicensed product. Please check with your local retailers for a licensed battery replacement.

    If you have a licensed battery that has not been used extensively, your system will need to be repaired. Click here for repair options in Latin America.