Information:

An Error Message is received during the system update, after which the Nintendo eShop and System Settings are inaccessible.

What To Do:

If this issue persists, please call us at 1-800-255-3700 for further assistance. Representatives are available seven days a week from 6 am to 7 pm Pacific time.

Situation:

• The system is not counting steps when it is closed
• The system responds incorrectly or not at all when playing a game with motion controls

Important Note! During normal operation, steps will only register when the system is closed and in Sleep Mode.

What to do:

1. Check the software manual to make sure the game supports motion controls.
2. Turn off the Nintendo 3DS and close it.
3. Remove any game cards that are in the unit.
4. Grasp the system along the edge that has the game Card slot.
5. Gently slap the bottom of the system (near the serial number sticker) into the palm of your hand.
6. Turn the system on and make a note of the number of steps displayed on the HOME Menu.
7. Close the system (this puts it into Sleep Mode) and shake it gently with both hands five or six times.
8. Open the system and check to see if it registered any steps.
• Additional information on steps can be found in the Operations Manual.

Still Not Resolved:

• If the Nintendo 3DS still responds incorrectly to motion or does not respond at all, it will need to be repaired. To begin the repair process, click here.

Situation:

• The HOME Menu icons spin rapidly on the upper screen

Information:

• This is a normal feature of the Nintendo 3DS.
  • There are different animations built in for different applications
  • These animations are affected by the motion of the system
  • These animations are also affected by sound (input from the microphone)
  • If the system is in a loud setting, such as outdoors, in traffic, or a café, the ambient noise may be causing the icons to spin quickly
• Try reducing noise around the system to see if the icons slow.
• Try setting the system on a stationary surface.

Still Not Resolved?

• If the HOME Menu icons are still spinning rapidly regardless of environment, the system will need to be repaired. To start the repair process, click here.

Situation:

• The Nintendo 3DS is not receiving Play Coins
• Play Coins are not registering

Important Note! During normal operation, steps will only register when the system is powered on and in Sleep Mode (closed).

Information:

• After 100 steps the Nintendo 3DS will earn one Play Coin.
• Up to 10 Play Coins can be collected in one day, up to a maximum of 300 Play Coins at one time.
• A maximum of seven days' worth of steps and play-time data can be recorded while Nintendo DS or Nintendo DSi software titles are left running. That play-time data won't be saved to the system until the DS or DSi software is exited.

Still Not Resolved?

• If the above information did not help resolve the issue, try the troubleshooting "Not Accurately Registering Motion or Counting Steps."

Situation:

• Nintendo 3DS produces the error "Cannot Connect to Netflix" or "Unable to Connect to Netflix" when trying to access the Netflix application

What To Do:

• Check for wireless interference.
  Objects and other wireless devices in the environment can weaken your wireless signal strength and cause issues when attempt to connect online. (How To)
• Enter an alternate DNS into your Nintendo 3DS settings.
  Manually entering alternative DNS settings may allow you to successfully connect to online services. (How To)
• Delete the Netflix data from the Nintendo 3DS and access Netflix again.
  Delete the Netflix save data from Data Management. (How To)
• Ensure that no other users or applications are utilizing bandwidth on your network (e.g. other electronics streaming content, performing downloads, etc).
  Netflix recommends a connection speed of at least 1.0 Mbps. Using one of the following websites, you can check your current bandwidth:
  • http://linksys.speedtest.net/
  • http://www.speedtest.net/

  If you are receiving less bandwidth than recommended, please contact your Internet Service Provider.

Situation Not Resolved:

Situation:

• The Netflix website produces the error "Registration Failed" while trying to register a Nintendo 3DS

Information:

Situation:

• The system produces the error "This Title Is Temporarily Unavailable" while trying to stream content on the Nintendo 3DS

What to Do:

• Please, try the title again in the next day or so.

Situation Not Resolved:

Situation:

• The system produces the error "Your Internet Connection Has Slowed" while trying to stream content on the Nintendo 3DS

Important Note!

Picture quality may be lower than it would be when watching TV or a DVD. This can be normal for streaming video, depending on your bandwidth.

What to Do:

• Ensure that no other users or applications are utilizing bandwidth on your network (e.g. other electronics streaming content, performing downloads, etc).
• Netflix recommends a connection speed of at least 1.0 Mbps. Using one of the following websites, you can check your current bandwidth:
  • http://linksys.speedtest.net/
  • http://www.speedtest.net/

  If you are receiving less bandwidth than recommended, please contact your Internet Service Provider.

Situation Not Resolved:

Situation:

• The system produces the error "Your Instant Queue Is Currently Not Available" while trying to stream content on the Nintendo 3DS

What to Do:

• Please, try accessing the Instant Queue at a later time.

Still Not Resolved?

If after waiting awhile the instant queue is still unavailable, please contact Netflix for further assistance.

Situation:

• The Netflix application is not appearing in the Nintendo eShop

What to do:

• Currently, Netflix Instant Streaming for the Nintendo 3DS is only available in the U.S. and Canada. If you reside in the U.S. or Canada and can't see Netflix Instant Streaming, do the following:
1. Update the country setting. (How to)
2. Accept the EULA from the Internet settings. (How to)
3. Return to the Nintendo eShop and download Netflix Instant Streaming. (How to)

Related Articles:

Situation:

• While navigating menus in the Netflix application, the content loads slowly
• Menus take a long time to update or change while using the Netflix application

What to Do:

• Ensure that no other users or applications are utilizing bandwidth on your network (e.g. other electronics streaming content, or performing downloads, etc).
• Netflix recommends a connection speed of at least 1.0 Mbps. Using one of the following websites, you can check your current bandwidth:
  • http://linksys.speedtest.net/
  • http://www.speedtest.net/

  If you are receiving less bandwidth than recommended, please contact your Internet Service Provider.

Still Not Resolved?

If you have already tried our troubleshooting and the performance of the Netflix application is still slow, please call 1-800-895-1672 for assistance.

Situation:

• While watching videos on the Nintendo 3DS the content appears blurry or fuzzy
• Streaming content is blocky or lagging during playback

What to Do:

• Ensure that no other users or applications are utilizing bandwidth on your network (e.g. other electronics streaming content, or performing downloads, etc).
• Netflix recommends a connection speed of at least 1.0 Mbps. Using one of the following websites, you can check your current bandwidth:
  • http://linksys.speedtest.net/
  • http://www.speedtest.net/

  If you are receiving less bandwidth than recommended, please contact your Internet Service Provider.

Still Not Resolved?

If you have already tried our troubleshooting and the performance of the Netflix application is still slow, please call 1-800-895-1672 for assistance.

Situation:

• Streaming content on the Nintendo 3DS does not appear in 3D

Information:

Currently, Netflix Instant Streaming content for the Nintendo 3DS is only available in 2D. If you have questions about the availability of 3D streaming content, please contact Netflix.

Situation:

• While streaming content on the Nintendo 3DS the video image appears dark
• The video is difficult to see or too dark during playback

What to Do:

• Try adjusting the brightness setting on your Nintendo 3DS. (How To)

Still Not Resolved?

If after adjusting the brightness setting on your system the playback is still too dark, please contact Netflix for further assistance.

Situation:

• Streaming content stops during playback
• Streaming content pauses or stops frequently while watching videos on the Nintendo 3DS

What to Do:

• Ensure that no other users or applications are utilizing bandwidth on your network (e.g. other electronics streaming content, performing downloads, etc).
• Netflix recommends a connection speed of at least 1.0 Mbps. Using one of the following websites, you can check your current bandwidth:
  • http://linksys.speedtest.net/
  • http://www.speedtest.net/

  If you are receiving less bandwidth than recommended, please contact your Internet Service Provider.

Still Not Resolved?

If you have already tried our troubleshooting and the performance of the Netflix application is still slow, please call 1-800-895-1672 for assistance.

Situation:

• After downloading the Nintendo Video application, there are no videos available

Important Note! Nintendo Video requires access to a wireless network to download and update video content.

What to Do:

• Verify that SpotPass is enabled for Nintendo Video. (How To)
• Verify the Nintendo 3DS is set to the correct region. (How To)
• If you are willing to delete your current Nintendo Videos, delete the Nintendo Video "Extra data" within data management and then allow the videos to redownload. (How To)

Still Not Resolved?

• If you are still unable to download/view content after verifying the settings recommended above, please call 1-800-255-3700 so that we may assist you further.

Situation:

• Media files (audio, video, Flash, etc) will not play on the Nintendo 3DS Browser

Information:

This is normal, as the Nintendo 3DS Internet Browser does not support any form of streaming media, including movies and sound.

Related Articles:

Situation:

• Certain graphics / images will not load on the Nintendo 3DS Internet Browser

Information:

Websites that use Flash, PDFs, Java and so forth, cannot be displayed. Additionally, the Nintendo 3DS Browser cannot download any plug-ins of any kind.

Related Articles:

Situation:

• Websites accessed via the Nintendo 3DS Internet Browser are not loading, or are loading very slowly

Situation:

• Error Message: "Cookies Not Enabled"
• Appears when accessing certain websites

Important Note!

• There is no way to disable cookies on the Nintendo 3DS Browser. Cookies are always turned on.

What to do:

1. Delete the cookies associated to the Browser, and try accessing the website again. (How to)
2. If it is still not working, then there may be some sort of compatibility issue between the website and the Browser.

Related Articles:

Situation:

• Unable to adjust the depth when taking 3D pictures or the pictures appear blurry or grainy

Important Note!

• The inner camera is designed to only take 2D pictures.
• The depth slider is used to adjust the 3D effect when taking pictures with the outer cameras.

What to do:

• Check the lenses of the outer cameras for dust or dirt, and clean them if necessary. (How to)
• Do not point the cameras directly into strong light sources.
• Check Parental Controls to see if "Display of 3D Images" is restricted. (How to)
• If the image seems out of alignment, try calibrating the outer cameras. (How to)

Still Not Resolved:

• If the Nintendo 3DS is still unable to take a clear 3D picture, it will need to be repaired. To begin the repair process, click here.

Related Articles:
How to Clean the Camera Lenses
3D Image Troubleshooting

Situation:

• When trying to enter the Nintendo eShop, a message displays that you must first agree to the user agreements

Important Note!

• Before entering the shop, the User Agreements must be accepted from the System Settings.

What to do:

1. From the HOME menu, select "System Settings."
2. Select "Internet Settings," then "Other Information."
3. Select "User Agreement," then "View User Agreement."
4. Select the language, then select "I Accept."

Situation:

• An error appears when attempting to link the Club Nintendo Account to the eShop

What to do:

• Only Club Nintendo members aged 13 and older can link to the eShop.
• If any special characters or spaces were used when creating your Club Nintendo username, you will need to change your username to something without special characters.

Situation:

• The Nintendo eShop hangs after entering Club Nintendo account information.

What to do:

• Make sure the Club Nintendo username and password are entered correctly. Please note that the username and screen name are different.
• Try again later. It's possible there may be temporary issues with the server.

Situation:

• A downloaded game or application is experiencing problems such as freezing, error messages, etc

What to do:

1. Use the Nintendo 3DS Download Repair Tool to check the game or application for errors and repair if necessary. (How To)
2. Even if no errors are found, you can choose to run the repair tool.
3. Start the game or application again to see if the problem is still happening.

Still Not Resolved:

• The problem is not with the game or application. Click here to see the Nintendo 3DS system troubleshooting.

Situation:

• When attempting to add funds with a credit card, a billing address error appears

Situation:

• A Nintendo 3DS Prepaid Card was purchased from another region

What to do:

• Nintendo 3DS Prepaid cards are only intended for use with systems from the same region.
• We are unable to exchange Nintendo 3DS Prepaid Cards designed for sale in one region for prepaid cards in another region.
• We recommend you work with the retailer you purchased the card from, or find another use for it, such as giving it as a gift.

Situation:

• When attempting to download from the Nintendo eShop, a message appears that says the battery is low, and it won't download the item.

What to do:

• The system will need to be plugged in or placed on the charging cradle to continue with the transaction. This safety feature was added to prevent the system from shutting off in the middle of a download and possibly corrupting the data as a result.

Situation:

• The prices in the Nintendo eShop are showing in a different currency (for example, MX$ 2.99)

What to do:

• Prices in the Nintendo eShop are based on the region the Nintendo 3DS system is currently set to. Update the system's region settings to the correct region. (How to)

Situation:

• Error Message: This Code Has Already Been Used.
• A Download Code is not working because it has already been redeemed.

What to do:

• Verify that you are entering the correct Download Code. It is the 16-digit code that is printed on the receipt you when you made the purchase.
• Check your previously downloaded titles in the Nintendo eShop. If the Download Code was already redeemed on your system, you can re-download the game without re-entering the code. (How To)

Still Not Resolved:

• If you are still receiving this error message, please check with the retailer where you purchased the Download Code.
• If you need additional assistance, please contact our Consumer Service number by calling 1-800-255-3700.

Related Articles:
Download Code is Lost or Missing
Download Code Entered Could Not Be Recognized

Situation:

• Error Message: The Code You Entered Could Not Be Recognized
• A Download Code is not working or invalid

What to do:

• Verify that you are entering the correct Download Code. It is the 16-digit code that is printed on the receipt you when you made the purchase.
• If some numbers are hard to read, try entering similar numbers. (For example, a 0 may look like an 8, a 5 may look like a 2, etc).
• Make sure the country setting on your system is correct. (How To)
• A Download Code for a North American game can only be redeemed on a North American system. If you are attempting to use a Download Code or system from a different region (a North American Download Code with a European system, for example), the Download Code will not work.
• Make sure that you are entering the Download Code in the correct place in the Nintendo eShop. (How To)
• Check your previously downloaded titles in the Nintendo eShop. If the Download Code was already redeemed on your system, you can re-download the game without re-entering the code. (How To)

Still Not Resolved:

• If the Download Code is still not working, it may not have been activated correctly at the store. Please check with the retailer where you purchased the Download Code.
• If you need additional assistance, please contact our Consumer Service number by calling 1-800-255-3700.

Related Articles:
Download Code is Lost or Missing

Situation:

• A Retailer-issued Download Code is lost or missing.

What to do:

• Locate the receipt you received when you made the purchase. The Download Code is a 16-digit code that is printed on the receipt you received from the retailer.
• Check your previously downloaded titles in the Nintendo eShop. If the Download Code was already redeemed on your system, you can re-download the game without re-entering the code. (How To)
• Check with the retailer where you purchased the Download Code to see if they have a record of your purchase, and can provide you with a new copy of the receipt.

Still Not Resolved:

• If you are still unable to locate the Download Code, you will need to purchase another one. Nintendo is not able to replace Download Codes that have been lost or stolen.

Related Articles:
Download Code is Damaged or Illegible

Situation:

• A Retailer-issued Download Code is illegible (blurry, smeared).
• The receipt that the Download Code is written on has gotten damaged (torn, ripped, etc).

What to do:

• Make sure that you are entering the Download Code in the correct place in the Nintendo eShop. (How To)
• If only some numbers are hard to read, try entering similar numbers. (For example, a 0 may look like an 8, a 5 may look like a 2, etc).
• Check your previously downloaded titles in the Nintendo eShop. If the Download Code was already redeemed on your system, you can re-download the game without re-entering the code. (How To)

Still Not Resolved:

• If you are still unable to locate the Download Code, you will need to work with the retailer where the Download Code was purchased. Nintendo is not able to replace damaged Download Codes.

Related Articles:
Download Code is Lost or Missing

Situation:

• A digital download version of a game is taking a long time to download to the system.

Information:

• The time it takes a game to download varies, and is dependent on the title being downloaded.
• Due to the larger and variable size of these titles, some downloads could take some time. Additionally, factors such as the speed of your Internet connection will affect the amount of time it takes to download a game.
• For additional system stability, try connecting your Nintendo 3DS system to the Nintendo 3DS AC Adapter when downloading.
• If a download has not completed after several hours, please switch off the console and try again.

Related Articles:
How to Redeem a Download Code

Situation:

• AR Cards have become damaged or lost, and replacement AR Cards are needed

What to do:

1. Click here to download the AR Card images.
2. Print the AR Cards. These print outs provide the same functionality as the AR cards and can be used as replacements.

Situation:

• The Nintendo 3DS cameras are not recognizing the AR Card

Important Note! You must start AR Games using the Question Mark Card.

What to do:

• Check the distance and the angle from the AR Card. The Nintendo 3DS system should be 14 inches away and be held at a 30 degree angle relative to the card.
• Make sure the card is centered on the screen.
• Make sure the game play area is well-lit.
• Make sure a bright light source is not reflecting off the card.
• Make sure the camera lenses are clean. (How to)
• Make sure the card is not damaged or dirty.
• Print a new set of cards from support.nintendo.com/ARcards

Still Not Resolved:

Related Articles:
How to Start Using AR Games
How to Use The Star Pics Feature (Character Cards)
AR Card Replacements (Lost or Damaged)
How to Clean the Camera lens

Situation:

• The system is frozen (locked-up), or continues to freeze after being powered off and powered on.

What to do:

1. Press and hold the POWER Button down until the system powers off.
2. Power the system back on.
3. General system stability can be improved by applying the latest system update. Try applying the latest system update and see if the issue improves. (How to)
4. If the Nintendo 3DS only freezes when using a specific game or application downloaded from the Nintendo eShop, check the Nintendo eShop for an update. (How to)
   • If an update is not available, use the Nintendo 3DS Download Software Repair Tool to check the game or application for errors and repair if necessary. (How to)

   • Even if no errors are found, you can choose to run the repair tool.
   • Start the game or application again to see if the problem is still happening.

Still Not Resolved:

• If the system is still freezing or locking up after performing the update, the system will need to be repaired. Click here to determine repair or replacement options for the system.

Situation:

• Error Message: Error Has Occurred while attempting to load the Nintendo 3DS Camera application

What to do:

1. Hold down the POWER button to power off the system.
2. Continue to use the system to see if the error reoccurs.
3. General system stability can be improved by applying the System Update that was made available on March 24th, 2011. Try applying this System Update and see if the issue improves. (How to)

Still Not Resolved:

• The system will need to be repaired. To start the repair process, click here.

Related Articles:

Situation:

• No sound is coming out of the speakers
• Sound is faint, even at the highest volume setting
• Sound is only coming from one speaker

What to do:

1. Turn the power off, then back on to reach the HOME Menu.
2. Slowly turn the volume all the way up.

• If sound can be heard clearly, the problem could be with a game or a feature's settings. Check the game manual for additional information.

Still Not Resolved:

• If the speakers are still not functioning properly, the system will need to be repaired. To start the repair process, click here.

Related Articles:
Volume or Sound Quality Problems

Situation:

• The Nintendo 3DS camera is unable to detect or recognize a face
• The Nintendo 3DS camera is recognizing a face, but the gender or age descriptions are incorrect

Important Note!

• The surrounding environment, hair or beard color, facial and hair decorations, can all interfere with facial recognition.
• Differences in facial features may make the facial recognition process fail.

What to do:

• Take photos in a well-lit area.
• Face the screen directly, and not from an angle.
• Move bangs or hair out of your face so the cameras can recognize your eyebrows.
• If you wear glasses, remove them.
• Clean the camera lenses. (How to)

These symptoms are not the result of a broken or defective unit, so a repair or replacement will not stop this from happening.

Continue to experiment with the suggested tips above to see if you can resolve the issue.

Situation:

• One of the system screens goes blank, but the system isn't frozen or locked-up
• Can occur while using the outer cameras
• Can occur during game play

What to do:

1. Press and hold the POWER Button down until the system powers off. Then power the system back on.
2. General system stability can be improved by applying the System Update that was made available on March 24th, 2011. Try applying this System Update and see if the issue improves. (How To)

Still Not Resolved?

• If the Nintendo 3DS system's screen(s) still goes blank, the system will need to be repaired. To start the repair process, click here.

Situation:

• Unable to add friends to the Friend List feature via wireless communications or the Internet

Important Notes!

• The friend list feature is available only when using Nintendo 3DS software titles.
• Nintendo DS and Nintendo DSi titles have built-in friend list features.

What to do:

• Check the Parental Controls to see if “Friend Registration” has been restricted. (How to)

• Make sure wireless communications is enabled. (How to)

• Check to see if the friend is already registered in the Friend List.

• The system cannot register the same friend more than once.

• Make sure there are not more than 100 friends in the Friend List.

• The system is unable to register more than 100 friends at a time.

• Friend registration is not complete until both users complete the registration for each other. (How to)

Still Not Resolved:

• If the system is still unable to register friends, it will need to be repaired. To start the repair process, click here.

Situation:

• The Nintendo 3DS is unable to exchange StreetPass data with a specific user or group of users
• The Nintendo 3DS is unable to StreetPass with systems it has previously exchanged data with

Important Note!

• After exchanging StreetPass data with someone you will be unable to exchange with them again for a minimum of 8 hours.
• If you recently performed a system transfer, both systems need to be run through the setup process and StreetPass needs to be enabled on both systems before they will be able to exchange StreetPass data.

What to do:

• Make sure wireless communication is enabled.
• Make sure the software in use has StreetPass activated. (For information on activating StreetPass for a specific title, refer to the software manual.)
• Clear your blocked-user settings. The person you are trying to exchange with may have been accidentally blocked by you during a previous exchange.
• Deactivate StreetPass for the application in question. (How To)

  • If you are having trouble with multiple applications, deactivate StreetPass for StreetPass Mii Plaza.

• Reactivate StreetPass for the title in question by launching the software from the HOME Menu.
• Put both systems into sleep mode and wait a few minutes to see if they exchange StreetPass data.

Still Not Resolved?

If the above troubleshooting does not resolve the issue, please call us at 1-800-255-3700. Representatives are available from 6 a.m. to 7 p.m., Pacific Time, 7 days a week.

Situation:

What to do:

• Make sure your wireless communication is enabled.
• Make sure the software in use has SpotPass activated. (For information on activating SpotPass for a specific title, refer to the software manual.)
• The speed of your connection depends on your location’s specific Wi-Fi network and the number of people accessing the network simultaneously. Ensure you are within an ideal range of an access point so the strongest possible signal is received.
• You may not have the latest system update on your device. For more information, please go to the System Update Page

Situation:

• Hats or other Mii accessories unlocked in StreetPass Mii Plaza aren't appearing in the Mii Maker

Information:

• Items or accessories unlocked while playing StreetPass Mii Plaza are only usable in StreetPass Mii Plaza, and are not accessible from the Mii Maker.

Situation:

• When purchasing Puzzle Pieces with Play Coins some are duplicates

Information:

The puzzle pieces purchased with Play Coins are randomly selected for any incomplete puzzle. There is no way to guarantee which piece will be purchased, and pieces may be duplicates of pieces already received.

Related Articles:

Situation:

• There is an offensive Mii character in the StreetPass Mii Plaza

What to do:

1. From the HOME Menu select StreetPass Mii Plaza, and tap "Open."
2. Using the Circle Pad or Directional Pad, select the Offensive Mii and press the A button.
3. Select "Delete" and press the A button.
4. Select "Delete" again and press the A button.
5. Select "Delete" a final time, and press the A button.
6. Select "Block" to prevent that user from being able to send further Mii characters.
   • If "Don't Block" is selected future Mii characters from that creator may show up on your system via StreetPass Mii Plaza.

Related Articles:

Situation:

• One or more songs do not play or are missing segments
• Music skips or stops during playback

What to do:

• Check for compatible music file extensions (.mp3, .m4a, .mp4, .3gp)

• File formats cannot be successfully changed by typing in a different file extension and must be converted. (How to)
• MP3 files must have .mp3 as the file extension

• Check if the music file is copy-protected. (How to)
• Make sure none of the music files are in the Nintendo 3DS folder on the SD card.
• Delete the picture file associated to the file's album.
• Convert the music files to another compatible file type.
• Download and play the Nintendo 3DS Sound test file. (How to)

Still Not Resolved:

• If the test file appeared in Nintendo 3DS Sound but did not play, the system will need to be repaired. To start the repair process, click here.
• If the test file did not appear in the application, please call 1-800-255-3700 for additional assistance.

Related Articles:
How to Save Music Files to an SD Card

Situation:

• The retail location for a specific coupon appearing in the Nintendo Zone Viewer is not honoring the coupon.
• A coupon that used to be in the Nintendo Zone Viewer is no longer appearing.

Important Note!

• Coupons are set and redeemed by the retail locations themselves, not by Nintendo.

What to do:

1. Coupons can be viewed from any Nintendo Zone location. However, they can only be redeemed at the specific retailer that the coupon is for. (For example, a Best Buy coupon may appear while you are using the Nintendo Zone in a McDonald's, but you would need to go to a Best Buy to redeem the coupon.)
2. Coupons are set by the retailer, and generally change at the beginning of each month. If a coupon is no longer appearing in the Nintendo Zone Viewer, that coupon has expired.
3. To redeem a coupon, the cashier will need to scan the coupon's barcode during checkout. If the cashier is unfamiliar with the process, they will need to check with their store manager to verify the procedure.

Related Articles:
How to Redeem a Coupon in the Nintendo Zone Viewer

Situation:

• The Nintendo 3DS is not automatically connecting at a Nintendo Zone.

What to do:

• Verify that the store is a Nintendo Zone location. Click here to find a Nintendo Zone location near you.
  • Tap the blinking Nintendo Zone icon on the HOME Menu of your Nintendo 3DS system to view all of the content Nintendo Zone has to offer.

• Verify that the wireless switch on the side of the system is On. (A yellow light should appear next to it.)
• Make sure the system is within range of the wireless signal. The signal will not usually carry outside of the store location. (For Best Buy, move towards the videogame section of the store.)
• Verify that the system battery is charged. If the battery power is low, the system is less likely to be able to pick up the signal.
• There may be an issue with the service at your current location. Try again later, or try a different Nintendo Zone location.

Still Not Resolved:

• If the above steps do not resolve the issue, there may be a problem with the Nintendo 3DS system. Please call 1-800-255-3700 for additional assistance.

Situation:

• The video is not recording in 3D

Important Notes!

• The inner camera is designed to only record in 2D.
• The depth slider is used to adjust the 3D effect when shooting video with the outer cameras.

What To Do:

• Only systems with menu version 3.0.0 or higher can record video in 3D. Make sure the system has been updated to the correct version. (How To)
• Check to ensure the 3D depth slider is pushed up. A small 3D square will appear in the top right corner if 3D is being used.
• Verify that the SD Card is inserted correctly. (How To)
• Check the lenses of the outer cameras for dust or dirt, and clean them if necessary. (How To)
• Do not point the cameras directly into strong light sources.
• Check Parental Controls to see if “Display of 3D Images” is restricted. (How To)
• If the image seems out of alignment, try calibrating the outer cameras. (How To)

Situation Not Resolved:

If the above troubleshooting does not resolve the situation, the Nintendo 3DS system will need to be repaired. To begin the repair process, click here.

Situation:

• The PIN set when saving credit card information has been forgotten

Important Note!

Once deleted, credit card information cannot be recovered.

Information:

• The system will allow three attempts to enter the correct PIN for using the saved credit card information. After three failed attempts, the credit card information is deleted and must be completely re-entered the next time funds are added.
• Nintendo is unable to unlock or recover credit card information.

Related Articles:

How to Add Funds with a Credit Card
Do I Have to Save My Credit Card Information in the Nintendo eShop?
Can I Access Credit Card Information Stored in the Nintendo eShop?

Situation:

• The error message "This QR Code is not supported" is displayed when attempting to scan a QR Code

Important Note!

Click here if the upper screen is blank.

What To Do:

• Mii Maker QR Codes can only be read through the Mii Maker application.
• Verify that the QR Code is being scanned correctly. (How To)
• The Nintendo 3DS can only scan QR Codes for Nintendo eShop or for a website address. Verify that the QR Code is one that the system should be able to read.
• Try scanning a test QR Code.

  

• If a vital portion of the QR Code is blurry, obscured, altered, or missing, the camera will not scan it.
• If more than one image or QR Code is inside the frame, the camera may not be able to scan accurately.
• If scanning a QR Code on a Nintendo 3DS Prepaid Card, try using the Activation Number to add funds if the QR Code will not scan.

Situation Not Resolved:

If the Nintendo 3DS is still unable to scan QR Codes, the system may need to be repaired. Click here to begin the repair process.

Situation:

• General troubleshooting for issues in the StreetPass Mii Plaza
• Includes any features within the StreetPass Mii Plaza (StreetPass Map, Puzzle Swap, etc)

What to Do:

• General system stability can be improved by applying the current System Update. Try applying this System Update and see if the issue improves. (How To)

Still Not Resolved?

• If the system is still experiencing issues after performing the update, it will need to be repaired. To start the repair process, please click here.

Situation:

• A note in Swapnote states that it cannot be opened until a specific date. No date is available

Information:

• Date stamping is an unlockable feature in Swapnote.
• Notes can be locked for up to 7 days from the day they are sent.
• Date stamped notes can be opened and replied to normally on and after the specified date.

Related Articles:
How to Unlock Features in Swapnote

Situation:

• I did not receive a special note with a promotional item.

What To Do:

• Special Notes are only transmitted for a limited time.
• Make sure Swapnote is set up to receive special notes. (How To)
• Some promotional items are only viewable once all features are unlocked.
• Some promotional notes will only be received after the related game has been played on the system.

Related Articles:
How to Change Parental Controls

Situation:

• When accessing Swapnote, you receive error message: Could not repair the note-management file. Please press HOME to return to the HOME Menu.

Important Note! All saved notes will be deleted when deleting the Swapnote Extra Data.

What to Do:

• Delete the Swapnote Extra Data. (How To)

Still Not Resolved?

• If the error occurs after the Extra Data has been deleted, the system will need to be repaired. To start the repair process, click here.