Nintendo of America
support.nintendo.com
part order status
Nintendo only replaces games manufactured by Nintendo. The name of the company will be printed on the Game Disc and box. If the game was made by a company other than Nintendo, use our Licensee Directory to find the company's phone number and address.
If the Game Disc was made directly by Nintendo, please review our disc replacement policy. It is unlikely cracked or damaged discs will be covered under warranty. You must supply both the damaged disc and proof of purchase to qualify for our replacement program.
Game Boy Advance Game Pak Repair
Servicing options will depend upon who made the game. The name of the company appears on the box and the label of the game.
- For games made by other companies:
Please use our Licensee Directory to find the company's phone number and address for assistance.
- For games made by Nintendo:
If you have purchased your game new (not previously-played or used) within the last 90 days, Nintendo will attempt to provide a replacement Game Pak for games made by Nintendo.
For warranty situations you must be able to provide the defective item and proof of purchase. Please check the warranty text ( U.S. / Canada) to make sure you qualify for warranty coverage for your game.
If your Game Pak is beyond the warranty period, we can repair or replace most Game Paks for a nominal fee.
If you wish to get your Game Pak repaired or replaced and your Game Pak was made directly by Nintendo, please call (800) 255-3700.
Game Boy Advance Game Pak Repair
Servicing options will depend upon who made the game. The name of the company appears on the box and the label of the game.
- For games made by other companies:
Please use our Licensee Directory to find the company's phone number and address for assistance.
- For games made by Nintendo:
If you have purchased your game new (not previously-played or used) within the last 90 days, Nintendo will attempt to provide a replacement Game Pak for games made by Nintendo.
For warranty situations you must be able to provide the defective item and proof of purchase. Please check the warranty text ( U.S. / Canada) to make sure you qualify for warranty coverage for your game.
If your Game Pak is beyond the warranty period, we can repair or replace most Game Paks for a nominal fee.
If you wish to get your Game Pak repaired or replaced and your Game Pak was made directly by Nintendo, please call (800) 255-3700.
Nintendo DS Game Card Repair
Servicing options will depend upon who made the game. The name of the company appears on the box and the label of the game.
- For games made by other companies:
Please use our Licensee Directory to find the company's phone number and address for assistance.
- For games made by Nintendo:
If you have purchased your game new (not previously-played or used) within the last 90 days, Nintendo will attempt to provide a replacement Game Pak for games made by Nintendo.
For warranty situations you must be able to provide the defective item and proof of purchase. Please check the warranty text ( U.S. / Canada) to make sure you qualify for warranty coverage for your game.
Repairs beyond the warranty period are limited to cleaning only.
If you wish to get your Game Card repaired or replaced and your Game Card was made by Nintendo, please call (800) 255-3700.
Super Nintendo, Nintendo Entertainment System, Nintendo 64
Repair is No longer available
Due to the age of the system, we are unable to offer factory repair directly from Nintendo.
Although factory repair is no longer available, finding a replacement of your older product may still be a possibility, as some stores and auction sites offer used products. Click here to read some tips on where to start.
You also may want to consider purchasing one of Nintendo's latest systems, such as a the Nintendo DS or Wii. These systems come with a one-year warranty, and allow you to play the hottest new games available. In fact, if you're into the old-school retro games, you might be interested to know that many of our classic NES, SNES, and N64 titles are reappearing as titles for Nintendo's newer systems. To learn more about Nintendo systems, visit www.nintendo.com.
Original Game Boy, Game Boy pocket, Game Boy Color
Repair is No longer available
Due to the age of the system, we are unable to offer factory repair directly from Nintendo.
Although factory repair is no longer available, finding a replacement of your older product may still be a possibility, as some stores and auction sites offer used products. Click here to read some tips on where to start.
You also may want to consider purchasing one of Nintendo's latest systems, such as a Nintendo GameCube, Nintendo DS, or Game Boy Advance SP. These systems come with a one-year warranty, and allow you to play the hottest new games available. In fact, if you're into the old-school retro games, you might be interested to know that many of our classic NES, SNES, and N64 titles are reappearing as titles for Nintendo's newer systems. To learn more about Nintendo systems, click here.
Repair is No longer available
Due to the age of the system, we are unable to offer factory repair directly from Nintendo.
Although factory repair is no longer available, finding a replacement of your older product may still be a possibility, as some stores and auction sites offer used products. Click here to read some tips on where to start.
You also may want to consider purchasing one of Nintendo's latest systems, such as a Nintendo GameCube, Nintendo DS, or Game Boy Advance SP. These systems come with a one-year warranty, and allow you to play the hottest new games available. In fact, if you're into the old-school retro games, you might be interested to know that many of our classic NES, SNES, and N64 titles are reappearing as titles for Nintendo's newer systems. To learn more about Nintendo systems, click here.
