• {{pageTitle}}

    , {{gameSystem}}

    Starting from: {{regularPrice}}{{lowestPrice}}

  • Welcome to Nintendo Support

    Get support for your Nintendo systems, software and services

    What should I do if I forget my Parental Controls PIN?

    If you forget your PIN, it's possible to reset it by following these steps:

    1. Open the System Settings software from the Nintendo DSi (XL) Menu.
    2. Select Parental Controls and tap "I Forgot" on the PIN entry screen.
    3. You will be prompted to enter the answer to your secret question. Once entered, you will gain access to the Parental Controls front page. You can reset your PIN here by tapping "PIN & Secret Question" and following the on-screen instructions. You will also have to reset your secret question and answer.

    If you have also forgotten the answer to your secret question, you can have a master key sent to your registered email address.

    Nintendo’s Parental Controls PIN reset tool will generate a master key to reset the Parental Controls PIN on your Nintendo console or system.

    If you need a master key, please go here.