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  • Welcome to Nintendo Support

    Get support for your Nintendo systems, software and services

    Error Code: 904-9001

    The information in this article can help you if you receive error code 904-9001 while attempting to purchase or redeem a download code for a game, content or Nintendo Switch Online membership from the official Nintendo website.


    • This error code indicates that your Nintendo Account has not accessed Nintendo eShop from a Nintendo Switch console.
    • Nintendo Switch games, content and memberships can only be purchased or redeemed from the official Nintendo website using a Nintendo Account that is actively linked to a Nintendo Switch console.

    What to do

    Link your Nintendo Account to the Nintendo Switch console you wish to obtain the content on, then use that account to access Nintendo eShop from the console at least one time. Once this process is complete, you will be able to purchase games and redeem codes and offers directly from the official Nintendo website.