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    Error Code: 2813-2474, 9001-2474

    The information in this article can help you when you are unable to make a purchase on Nintendo eShop and you receive the error code 2813-2474 or 9001-2474.

    Additional Information:

    These error codes indicate that the transaction was refused due to an error triggered when the card used does not support 3D Secure.

    Possible Solutions:

    • If you are trying to complete this transaction from your Nintendo Switch console, please to complete it via the Nintendo website instead: https://www.nintendo-europe.com/.
    • If you are using the Nintendo website to make the transaction, re-enter your data or try using a different credit or debit card.
    • As an alternative, you can add funds using Nintendo eShop Cards, or use PayPal.

    Situation Not Resolved:

    Contact your bank or the credit card issuer for further assistance.