Frequently asked questions

Where is Nintendo New York located?

Nintendo New York is located at 10 Rockefeller Plaza (on 48th Street between 5th and 6th Avenues), New York, New York, 10020. You can get to Nintendo New York by taking the B,D,F, or M train to the 47-50th Street/Rockefeller Center station. If you need directions, visit the Store Location section of our website and follow the link to Google Maps.

Are there other Nintendo New York stores? Where are they located?

There are three Nintendo stores: Nintendo New York, Nintendo Osaka, and Nintendo Tokyo. Our goal is to create a compelling in-store experience for our guests by providing outstanding customer service, interactive gaming stations with Nintendo's most current and popular software titles, and a broad selection of Nintendo themed merchandise.

Can I purchase items online or over the phone?

Currently, we do not offer online or phone orders. We would love for you to visit us in person and hope to see you soon. However, you can check out My Nintendo Store – Nintendo Official Site for direct purchase and delivery of select Nintendo products.

Do you charge admission to visit Nintendo New York?

No, there is no charge to visit our store.

Can you accommodate group visits?

Our Ambassadors are enthusiastic Nintendo fans and are happy to share their knowledge with you. Our staff can guide you through each of our interactive gaming areas (Nintendo Switch-OLED, Nintendo Switch, and Nintendo Switch Lite), provide hands-on gaming demonstrations, assist with your shopping needs, and provide a bit of Nintendo history by explaining the items on display in our Nintendo Showcase.

If you are interested in arranging for a class trip or day camp visit to the store, it is best to call ahead of time so that we can anticipate your arrival and provide the best possible service. Please call us at 646-459-0800 or email us at to let us know that you are coming.

Can I host a private event at Nintendo New York?

We would love to be a part of your special occasion, but do not have a party room to facilitate private events. If you have a small group, we can provide recommendations for non-peak times in which we may be able to accommodate your group within our normal operations. Call us at 646-459-0800 or email us at and as to speak with a member of our leadership team to discuss options.

Can I buy Nintendo game systems and software at Nintendo New York and use them in another country?

Nintendo game systems, software and accessories sold at Nintendo New York are intended for use in the United States, Canada, Mexico and Latin America only. Other regions may have different:

-Electrical standards
-TV broadcast standards (e.g. PAL, NTSC, SECAM)
-Languages (communication of operational instructions, precautions, warnings)
-Government regulations (e.g. warranty, safety, electrical)
-Marketing requirements (e.g. game ratings, packaging, advertising)

Due to these differences, products are made specifically for each country or region, and there is no way to ensure compatibility. Games and systems purchased for use in the US, Canada, Mexico and Latin America may not function properly in other countries, or may be difficult to use due to language barriers (manuals, warnings, screen text).

Nintendo recommends only purchasing products within the country or region where they products will be used. Nintendo distributors in other countries will not be able to repair or modify products made for use in other regions.

Although Nintendo Switch software sold in regions outside of the Americas will work with Nintendo Switch systems sold in the Americas, we have not tested all overseas software with systems from all regions and cannot guarantee full service and support. Therefore, we recommend that players purchase software that is specifically made for their Nintendo Switch system's region.

If you live in a country other than the United States, Canada, Mexico or Latin America, you should contact a local distributor or retail location in that country for information on the availability of parts, accessories, Player's Guides and other products. A list of international distributors can be found at Nintendo of America's website by clicking here.

What is Nintendo New York's return policy?

You have 30 days from the original purchase date to return or exchange products purchased directly from the Nintendo New York store (“Nintendo NY”). The original sales receipt is required for all returns and exchanges.
Nintendo will not accept returns or exchanges for the following items:

  1. Any items that have been opened, unsealed, or had tags removed;

  2. Any item that is not in its original condition, is damaged, shows signs of use or is missing parts;

  3. Any items that were not purchased directly from Nintendo NY;

  4. Any digital item including digital games, download content (DLC), subscriptions, and download codes (including any physical products that include digital items, such as Nintendo eShop cards);

  5. Any items not returned or exchanged within 30 days of the original purchase date, as marked on the original sales receipt;

  6. Gift cards.

Credits for properly returned items will be applied to the payment method that was used for the order. If credit card payment was used, the credit will be applied to the same credit card number that was used for the original order. Credits should appear within two billing cycles. Nintendo NY reserves the right to limit or decline refunds or exchanges. This full returns & exchanges policy is available in writing upon request to the store clerk.

Warranty Information: If you have a problem with your Nintendo hardware, please visit or contact Nintendo's customer service department at 1-800-255-3700 to find out more about your system's warranty and repair options.

I want to get in contact with a member of the Nintendo NY team, what is the best way to reach Nintendo NY consumer support?

You can call the store directly at 646-459-0800. Additionally, you can email us at and we will respond to your inquiry within 48 hours.

How do I get replacement parts and accessories?

Nintendo New York offers accessories for current systems. Other accessories and replacement parts can be ordered online at

What if I need to have my Nintendo product repaired?

If you have a problem with your Nintendo hardware, please visit or contact Nintendo's customer service department at 1-800-255-3700 to find out more about your system's warranty and repair options.

Please note: Nintendo only repairs systems, games, and accessories made by Nintendo. We do not repair licensed product for use on our systems or licensed merchandise that are made by other companies. To identify whether a product is made by Nintendo, check the product packaging or the item itself. The name of the company will generally be molded into the plastic housing. If the item you are using was made by a company other than Nintendo, please contact them for repair details.

Where can I use my Nintendo New York gift card?

Nintendo New York gift cards may only be used on site at our retail store, located at 10 Rockefeller Plaza (on 48th Street between 5th & 6th Avenues) in New York City. Gift cards may not be redeemed for cash.

How can I get the balance of my Nintendo New York gift card?

To check your current balance, visit or call Nintendo New York, 646-459-0800. Our Ambassadors will be happy to assist you.

My Nintendo New York gift card has been lost or stolen. Can I get a replacement?

In the event your gift card is lost or stolen, Nintendo New York will replace the remaining value of the card upon presentation of an original sales receipt. A fee may be charged for any replacement cards issued. If you have additional questions regarding a lost or stolen gift card, please call Nintendo New York directly at 646-459-0800. Our Ambassadors will be happy to help you.

What are the complete terms and conditions for Nintendo New York gift cards?

Nintendo New York gift cards may only be purchased at Nintendo New York. Card use constitutes acceptance of these terms and conditions. This card is redeemable for merchandise (subject to availability) only at Nintendo New York. Card balances can not be redeemed for cash and are non-refundable unless required by law. Nintendo New York is not responsible for unauthorized card use. To check your current balance, visit or call Nintendo New York, 646-459-0800. For cards that are damaged, lost, or stolen, satisfactory proof of purchase must be provided in person at Nintendo New York in order to obtain a replacement card for any value remaining at the time of report. Card balances do not expire, and there are no fees associated with this card. This card is non-reloadable. Nintendo New York reserves the right to change these terms and conditions in its sole discretion at any time without notice. All terms and conditions apply to the extent permitted by law.