Important

• 2-step authentication adds an additional layer of security that can help prevent unauthorised access to your Nintendo Account.
• It is not possible to disable 2-step authentication if you have forgotten your password and cannot access the Google Authenticator code or find your backup codes.

Complete these steps

1. Go to the Nintendo Account website and sign in to your Nintendo Account.
2. Select Sign-In and Security Settings, then scroll down to Two-Step Verification and select Edit.
3. Select Disable.
4. You may be prompted to confirm your identity by re-entering your password, re-authenticating with a passkey and/or by verifying your email address.
   • If prompted to enter your password, enter it and then select OK.
   • If you have enabled passkey authentication, you can confirm your identity by signing in using a passkey.
   • If prompted to verify your email address, select Submit to have an email with a verification code sent to the email address associated with your Nintendo Account. Locate the code in your email and enter it in the "Verification code" box, then select Verify.
     • If you do not receive the email, but you have registered a phone number to your Nintendo Account, select Use another method to verify your identity on the "E-mail address verification" screen, then Verify. A code will be sent via text message to your phone number—enter it in the "Verification Code" box and select Verify to verify your identity.
     • If you have not registered a phone number to your Nintendo Account (or the verification text message does not arrive) and do not receive the email, please follow our steps for Did Not Receive a Nintendo Account Identity Verification Email.
5. You may also be prompted to enter an additional 2-step authentication code to proceed. Launch the Google Authenticator app on your smart device, enter the code it displays and select Verify.
   • If you do not currently have access to your backup codes, select Use another method to verify your identity on the "Enter backup code" screen. An email with a verification code will be sent to the email address associated with your Nintendo Account. Locate the code in your email and enter it in the "Verification code" box, then click Verify.
     • If you do not receive the email, but you have registered a phone number to your Nintendo Account, select Use another method to verify your identity on the "E-mail address verification" screen, then Submit. A code will be sent via text message to your phone number—enter it in the "Verification Code" box and select Verify to verify your identity.
     • If you have not registered a phone number to your Nintendo Account (or the verification text message does not arrive) and do not receive the email, please follow our steps for Did Not Receive a Nintendo Account Identity Verification Email.
6. Read the information about disabling 2-step authentication, then select Disable if you are sure you want to disable it.
7. Click OK to return to the "Sign-In and Security Settings" page.