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  • Welcome to Nintendo Support

    Get support for your Nintendo systems, software and services

    Error Message: Not Eligible OR Age Does Not Meet Requirements for a Nintendo Account


    When creating a new Nintendo Account, any of the following error messages are displayed:

    • You are not eligible to create an account
    • Your age does not meet the requirements to create an account
    • An account cannot be created based on the information provided


    • This means that your date of birth indicates that you are under age 16. Per the Nintendo Account Agreement, only users aged 16 or older can create a Nintendo Account.
    • Children aged 15 and under can have their own Nintendo Account if they are first added to a parent/ guardian’s Nintendo Account.
    • Please note that even if you are not eligible to create a Nintendo Account, you can continue using your Nintendo Network ID if you have one.