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    Unable to sign in to Nintendo Account using a Passkey

    The information in this article can help you when you are trying to use a passkey to sign in to your Nintendo Account, but it isn't working.

    What to do

    1. To sign in using a passkey, you must have previously registered a passkey using a compatible device. You may receive the message Passkeys cannot be used on this device if you are trying to sign in from a device that is not compatible with passkeys.
    2. When signing in with a passkey, you must use the device where that passkey is registered. If you try to sign in from a device that is not associated with one of your passkeys, you may receive the message Passkey sign-in failed. Please sign in with a password instead.
    3. If you have lost or otherwise no longer have access to the device where your passkey is registered, use a different device with a registered passkey or one of the other sign-in methods to sign-in, then remove the passkey for the device you no longer have access to.
    4. If you are using the device where the passkey is registered, but for whatever reason the passkey is not working, please contact the appropriate support for your device (Google or Apple) for assistance. In the meantime, you can sign in using one of the other sign-in methods, including a different device, if you have multiple registered passkeys.

    Situation not resolved

    If you are unable to sign in to your Nintendo Account using one of the alternate sign-in methods, please contact us for additional assistance.