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  • Welcome to Nintendo Support

    Get support for your Nintendo systems, software and services

    Wii Friends & Gifts

    In 2019, we will close the Wii Shop Channel used on Wii and Wii U, which has been available since December 2006.

    Read this article for all the end dates for each service!

    Who can I send gifts to?

    You can send gifts to anyone you have registered as a Wii Friend, except for Friends whose Wii has been set to a country different to that of your Wii console, and Friends who do not have a Wii Number.

    What is a Wii Friend?

    A Wii Friend is someone whose Wii Number or mail address you have registered in your Wii console’s Address Book, and who has likewise registered your Wii Number or mail address in their Address Book.

    How long does it take for a gift to arrive?

    The time taken for a gift to arrive at the recipient’s Wii depends on the network connection.

    Can I set a date for a gift to be delivered on?

    No, this is not possible.

    Can I exchange software received as a gift for different software?

    No, software received as a gift cannot be exchanged.

    What happens if a gift is not received?

    A message will be sent to the person who sent the gift, and their Wii Points will be refunded.

    Can I send previously-downloaded software as a gift without paying for it again?

    No, this is not possible.

    How can I check if a gift I sent has arrived?

    Select ACCOUNT ACTIVITY from the main menu of the Wii Shop Channel, and select the title of the software you sent to check if it has arrived.

    Can I cancel a gift?

    No, gifts cannot be cancelled. You should contact the recipient and ask them to decline the gift.