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    General Problems with Downloaded Software (Freezing, Not Responding, etc.)


    When trying to start a physical or downloaded game on a Nintendo Switch console, there is a long load time, a long lag, the console freezes or it will not respond.

    Additional Information:

    If a specific error code or error message is displayed, search for it within the knowledge base and follow the steps therein.

    Possible Solutions:

    • Restart the Nintendo Switch console by holding down the POWER Button for at least three seconds, then selecting "Power Options" > "Restart".
      • If the console is not responding, hold down the POWER Button for twelve seconds in order to force the console to shut down. Then power it on again.
    • Perform a system update.
    • Check for any software updates for the problematic game.
    • Check for corrupt data.
    • Delete the problematic software and then redownload it.
    • If the issue persists and a microSD card is being used with the console, try the following:
      • Format the microSD card.
      • Replace the microSD card.
      • Remove the microSD card and download the game directly to the system memory.

    Situation Not Resolved:

    Is the software published by Nintendo of Europe AG, or by a licensee company?

    If the software was published by Nintendo of Europe AG, please contact us for support.

    If the software was published by a licensee company, please contact the licensee company.

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