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  • Welcome to Nintendo Support

    Get support for your Nintendo systems, software and services

    Stuck on Prep Screen During First-Time Setup


    During the first-time setup process, the console is stuck on a preparing screen when you attempt to link or create a Nintendo Account.

    Complete These Steps:

    1. Attempt to power off the console.
      • If the console will not power off, hold the POWER Button for 15 seconds.
    2. Power the console back on and continue with the setup process, except skip the process of linking a Nintendo Account.
    3. Once the setup has been complete, update your console to the latest system version.
    4. After the system is updated, return to the user settings and link your Nintendo Account.

    Situation Not Resolved:

    If the issue persists, wait a while and attempt to link your Nintendo Account a little later.