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  • Welcome to Nintendo Support

    Get support for your Nintendo systems, software and services

    Problems with Download Codes (Software, DLC, and Themes)

    The information in this article can help you when:

    • The system displays the error message "The code could not be recognised. It may no longer be valid".
    • The system displays the error message "The item corresponding to the code you entered is not currently available".
    • A game or theme download code is not working or invalid (including scratched, damaged or illegible).


    Additional Information:

    What to Do:

    • Verify that you are redeeming the code correctly on Nintendo eShop for Nintendo Switch.
    •  Verify that the country/region setting for your Nintendo Account is correct on your Nintendo Switch console.
      • A download code can only be redeemed if the code is from the same country/region as the country/region set for your Nintendo Account. (For example, a code sold for use in Japan can only be redeemed with a Nintendo Account also set to Japan.)
      • If you are attempting to use a download code from a different country/region (for example, a European download code with a Nintendo Account with a North American country/region setting), the download code will not work.

    • Check your previously downloaded titles on Nintendo eShop. If you already redeemed the download code, you can redownload the game.
    • If the download code is still not working, it may not have been activated correctly at the store. Please check with the retailer that provided the code.

    Situation Not Resolved:

    If the download code is still not working, please contact the game's publisher for support. The publisher's website or contact information is usually listed on the download code card or game case.

    If the game is published by Nintendo, please contact us for additional support.