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  • Welcome to Nintendo Support

    Get support for your Nintendo systems, software and services

    Joy-Con Control Sticks Are Stuck or Difficult to Move


    • The control sticks on one or both of the Joy-Con controllers feel sticky, hard to press or hard to move.
    • After pressing the control stick on the Joy-Con down, it will not return to its normal position.

    What to Do:

    1. Hold down the POWER Button on the Nintendo Switch console to access the Power Menu, then power off the console.
    2. Using a clean, dry toothbrush, gently brush the area around the control stick(s).
      • Use a soft, dry cloth to wipe away any dirt or debris.
    3. Power on the console and calibrate the control stick(s).

    Situation Not Resolved:

    If the control stick(s) continue to be stuck, hard to press or hard to move, then the affected Joy-Con controller(s) will need to be repaired.

    Please click here to book a repair.