What's New

Updated: Pokémon X and Pokémon Y: Game Save Error

2013-10-25

Information regarding saving game data in Lumiose City in Pokémon X and Pokémon Y

Thank you very much for playing and enjoying the Pokémon series.

An issue has been found with the Pokémon X and Pokémon Y games, released for Nintendo 3DS on October 12, 2013. After the player saves the game in certain areas and then reloads the save file, the controls may become unresponsive.

An update has been made available that will prevent this from occurring, and will resolve the issue for players that have already experienced it. For information about downloading the update, click here.

The Issue

In some rare cases, if the player saves the game in certain areas of Lumiose City (see below map), then ends the game, the controls will not respond when the saved game is reloaded.

How to Avoid This

Please download the update available through the Nintendo eShop. The update will prevent this from occurring, and will resolve the issue for players that have already experienced it. For information about downloading the update, click here.

If you do not have access to the Internet and are unable to download the update, please make sure you don’t save the game while in the areas marked on the map below (blue area). You can still save the game anywhere else in Lumiose City, including inside buildings such as Pokémon Centers.

Solution for Players Already Experiencing this Issue

An update has been made available that will resolve the issue for players that have already experienced it. For information about downloading the update, click here.

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