FAQs

Please cancel your event ticket so we can offer it to those on the wait list.

You can make changes to your tickets here: https://experience.nintendo.com/#/my-tickets-passes

Instructions: (1) Select the Event Tickets tab, (2) select "Can't make it? Cancel your ticket(s)," (3) check "I'm sure," and (4) select "Cancel Ticket".

Anyone who doesn’t already have an event ticket may join a waitlist on a first-come, first-served basis. You can join as an individual, or as a Nintendo Account family group of up to six people total per waitlist group.

If your name is selected from a waitlist, you will be notified via email sent to the email address associated with your Nintendo Account.

You’ll have 36 hours from the time the email arrives to claim the offer before the opportunity expires. Please be sure to add no-reply@noa.nintendo.com to your safe sender list, and check your email (including Junk, Spam, or Promotions folders) regularly.

No. If your name wasn’t drawn to receive a ticket, you will need to manually enter the waitlist.

There are several possible reasons:

• You already have a ticket.

• You are under 18 years old. Those over 18 can enter the waitlist as an individual or family group. Those under 18 need to join the waitlist as part of a Nintendo Account family group.

• The waitlist period has closed.

• No additional event tickets are available.

Tickets may become available if others cancel the ticket(s) they received from the original drawing. If you are on the waitlist, we will notify you via email if an offer is available.

We will only contact you via email if you are offered a ticket from a waitlist, and you will have 36 hours from when the email arrives to claim the offer before the opportunity expires. Please be sure to add no-reply@noa.nintendo.com to your safe sender list, and check your email account’s Junk, Spam, or Promotions folder regularly.

We encourage you to enter your name(s) on the waitlists as soon as possible.

If you no longer can make the event, please cancel your waitlist entry so we can offer it to the next person in the waitlist.

To do that, please visit your "My Tickets / Passes" page, open the “Waitlist” tab, and then select “Leave Waitlist” from the menu.

You can always come back and rejoin a waitlist if you wish. Please note that you will rejoin at the back of the waitlist, not at your previous position.

Yes. The first ticket you reserve will take you off the remaining waitlists, though, as you may only attend one session.

No. Whichever waitlist becomes available first will be the first to be offered. You will not receive any other offers until you have accepted or rejected the first ticket offer, or until that offer has expired.

No. If you have a ticket for one of the events, you cannot add your name to a waitlist. If you’d like, you can cancel your ticket and join the waitlist for your preferred day/time, but there is no guarantee that you will receive a ticket offer from that waitlist.

On the registration portal, go to "My Tickets" and open the "Waitlist" tab. Select “Edit Waitlist” from the menu. This will not affect your position on the waitlist.

If you pass on a ticket offer, the offer will go to someone else on the waitlist. You can rejoin a waitlist to see if another opportunity comes up. Please note that you will rejoin at the bottom of the waitlist, not at your previous position.

Once the offer expires after 36 hours, the ticket will be offered to the next person on the waitlist. You can add yourself to a waitlist again for another possible chance to attend. Please note that you will rejoin at the back of the waitlist, not at your previous position.

If you joined a waitlist as an individual and would like members of your Nintendo Account family group to join, you will need to leave the waitlist and rejoin with your family group. Please note that you will rejoin at the back of the waitlist.

Anyone under the age of 18 will need to join a waitlist as part of a family group.

Your offer will be for the same number of tickets as you originally requested. That means, if you are part of a group of six people, you will only be notified if another group of six people cancels their tickets or drops out of the waitlist. You will not be offered tickets in smaller batches (e.g. four tickets and then two additional tickets later).

The Nintendo Switch™ 2 Experience events require an entry ticket received from a free-to-enter, randomly selected drawing.

You can register for a chance to receive tickets here at any time before Sunday, January 26 at 11:59 p.m. local time per each Event location. The drawing is free to enter. Please note there is no guarantee you will be selected to receive a ticket.

When you register, you can select the number of tickets you are requesting and the session you’d like to attend. To register for the drawing, you must be at least 18 years old and have a Nintendo Account. If you are registering as a group, each member of the group must have a Nintendo Account that is linked to the same Nintendo Account family group.

If someone under the age of 13 wants to attend, a parent or guardian can create a Nintendo Account for a child as part of a Nintendo Account Family group.

All attendees in the same group must attend the same session together.

All registrants must be U.S. residents.

If you don’t yet have a Nintendo Account, visit https://accounts.nintendo.com/register to create one. For step-by-step instructions, visit Support.

You may enter the drawing as an individual or as a Nintendo Account Family group of up to six people. For groups of two or more, each attendee must have a Nintendo Account that is linked to a Nintendo Account Family group. All parties in the same group must attend together during the same session.

To create a Family group, visit https://accounts.nintendo.com and select “Family Group.” For step-by-step instructions, visit Support.

Anyone aged 13 or older can create a free Nintendo Account. Parents or guardians who are 18 years and older can create and add up to five additional Nintendo Accounts for children (ages 17 and under) to their Nintendo Account Family group.

Children aged 7 to 13 are required to have a Nintendo Account. A parent or guardian can create a child account as part of a Nintendo Account Family group.

Children aged 6 and under do not need an individual event ticket to attend, and therefore do not need a Nintendo Account. They may attend with their parent or guardian who does have an event ticket. Terms apply.

No—everyone who registers will have an equal chance of being selected.

During the registration for a group, you can consent on behalf of yourself and Nintendo Account holders aged 17 and under. Any guests in your family group over the age of 18 will receive an email at their Nintendo Account email address so they can agree to the Terms and Conditions before the event. This must be done in advance of the event in order to attend.

Children aged 6 and under do not need an individual event ticket to attend. They may attend with their parent or guardian who does have an event ticket.

Children aged 7 and above require a ticket and can receive tickets as part of a Nintendo Account Family group.

No—walk-up tickets on the days of the events will not be available. Please do not travel to the event if you do not have a ticket.

There’s a limit of one ticketed entry per Nintendo Account or Nintendo Account Family group per location.

After the drawing closes, an email will be sent to the email address associated with your Nintendo Account (individual ticket) or to the email address associated to the person registering for a Nintendo Account Family group (group tickets).

Please be sure to add no-reply@noa.nintendo.com to your safe sender list, and check your email inbox’s Junk, Spam, or Promotions folder.

You’ll receive more details and information about the event via email as the date nears. All event communication will be sent to the email associated with your Nintendo Account. It is important to add no-reply@noa.nintendo.com to your safe sender list and check your email inbox’s Junk, Spam, or Promotions folder so you don’t miss an update.

You can only enter one drawing across all days. To change the day you’d like a chance to attend, you’ll be able to cancel your drawing entry and register for a different day.

Your friend will need to register with their own Nintendo Account information. If they do not have a free Nintendo Account, they can sign up for one by visiting https://accounts.nintendo.com/register.

No—event tickets are non-transferrable and one-time use only.

You’ll have 10 minutes to complete your registration, otherwise you risk losing that drawing entry. To save time, be sure to create your free Nintendo Account and set up your Family group in advance.