Frequently Asked Questions

Features

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  • What’s included with the system?

    Your new system comes with everything you need to pop in a game and play, including:

    • Nintendo Switch console
    • Nintendo Switch dock
    • 1 Joy-Con™ (L) controller, 1 Joy-Con™ (R) controller
    • 2 Joy-Con™ wrist strap accessories
    • Joy-Con grip accessory
    • Nintendo Switch AC adapter
    • HDMI cable

  • Do I need to buy anything extra to play with my friends and family?

    You’ll be able to play select games for up to two players with the included Joy-Con (one controller per person).

    You’ll also be able to purchase extra controllers for multiplayer games for 3+ players.

  • Can I earn My Nintendo™ points on Nintendo Switch games?

    Yes, you’ll be able to earn points in many different ways, including by purchasing games. You can then redeem those points for digital rewards or discounts.

    If you haven’t joined the free My Nintendo rewards program yet, head to my.nintendo.com today to get started.

  • Can I play with my friends online? How about locally?

    Nintendo Switch supports multiplayer gaming options of all kinds. You can play together online or in the same room using one system or multiple systems.

    Specific features vary by game, such as voice chat or split-screen play, but sharing fun with friends and family is a key focus for Nintendo Switch.

    Please note that online multiplayer gaming will be free until the paid service launches in 2018. Currently, the free-trial period and the paid service will be available for customers in the US, Canada, and Mexico. Data charges may apply. Learn more

  • Can I use my amiibo accessories?

    Yes, you can use amiibo™ accessories in compatible games. The ability to scan amiibo figures and cards is built into the right Joy-Con and Nintendo Switch Pro Controller.

  • Can I watch movies or browse the web on Nintendo Switch?

    The Nintendo Switch system is first and foremost a dedicated video game platform. Hulu is available on Nintendo eShop for Nintendo Switch.

  • How long will my Nintendo Switch system's battery last?

    Approximately 4.5 - 9 hours.*

    The battery life will depend on the games you play. For instance, the battery will last approximately 5.5 hours for The Legend of Zelda: Breath of the Wild.

    You can charge the Nintendo Switch console with the included AC adapter (even while you’re playing) or by placing it in the dock. 

    *For model number HAC-001(-01).

  • How much storage does it come with, and can I upgrade?

    Nintendo Switch comes with 32GB of internal storage, a portion of which is reserved for use by the system. Users can easily expand storage space using microSDXC cards up to 2TB (sold separately).

  • Where can I find more details about the hardware?

    For more details, please visit Technical Specs.

Nintendo Switch Lite

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  • What’s the difference between the Nintendo Switch and Nintendo Switch Lite systems?

    The Nintendo Switch system transforms from home console to handheld, letting you play your favorite games at home or on the go. It includes a dock for connecting to your TV, as well as removable Joy-Con™ controllers that you can share with a friend for two-player fun.

    Nintendo Switch Lite is dedicated to handheld play and is smaller and lighter than the Nintendo Switch system.

    For more details, visit the Compare Systems page.

     

  • What’s included with the Nintendo Switch Lite system?

    The system comes with:

    • Nintendo Switch Lite system
    • Nintendo Switch AC adapter
  • Do I need to buy anything extra to play with my friends and family?

    You can play multiplayer games using compatible wireless controllers, including Joy-Con™ controllers and Nintendo Switch™ Pro Controllers (sold separately). If using separate Joy-Con controllers, you will also need a device to recharge them, such as the Joy-Con Charging Grip.

    To use wired accessories such as a GameCube Controller Adapter, LAN adapter, and USB mic, you’ll need a USB Type A – Type C adapter. Nintendo Switch Lite also does not come with a built-in stand, which you may need if playing with an external controller. Nintendo recommends using officially licensed accessories, such as the Dual USB PlayStand made by HORI.

  • Can I earn My Nintendo™ points on Nintendo Switch games?

    Yes, you can earn points in many different ways, including by purchasing games. You can then redeem those points for digital rewards or discounts.

    If you haven’t joined the free My Nintendo rewards program yet, head to my.nintendo.com today to get started. 

  • Can I earn My Nintendo™ points on Nintendo Switch games?

     Yes, you can earn points in many different ways, including by purchasing games. You can then redeem those points for digital rewards or discounts.

    If you haven’t joined the free My Nintendo rewards program yet, head to my.nintendo.com today to get started. 

  • Can I play with my friends online? How about locally?

    Nintendo Switch Lite systems support multiplayer gaming options of all kinds. You can play together online or in the same room using one system or multiple systems. Specific features vary by game.

  • Can I use my amiibo accessories?

    Yes, you can use amiibo™ accessories in compatible games. The ability to scan amiibo figures and cards is built into the Right Stick.

  • Can I watch movies or browse the web on Nintendo Switch Lite?

    The Nintendo Switch Lite system is first and foremost a dedicated video game platform. Optional video-streaming software such as Hulu is available in Nintendo eShop.

  • How long will my Nintendo Switch Lite battery last?

    Approximately 3 - 7 hours.

    The battery life will depend on the games you play. For instance, the battery will last approximately 4 hours for The Legend of Zelda: Breath of the Wild

  • How much storage does it come with, and can I upgrade?

    Nintendo Switch comes with 32GB of internal storage, a portion of which is reserved for use by the system. Users can easily expand storage space using microSDXC cards up to 2TB (sold separately).

  • Where can I find more details about the hardware?

Games & Accessories

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  • Can I play my digital games on multiple Nintendo Switch systems?

    You can download and play your purchased digital games on more than one Nintendo Switch or Nintendo Switch Lite system, but there are a few things to note:

    - You need to have the same Nintendo Account on all systems: you cannot transfer games to different accounts.

    - The first time you connect to the Nintendo eShop, the system you’re on will be known as your “primary console.” You can play your purchased games on a different console (known as a “non-primary console”), but you will need to have an active internet connection while playing.

    Steps:

    1) Create a User profile on your non-primary console and link it with the same Nintendo Account that you use on your Primary console.

    2) Once you are logged into your Nintendo Account on your non-primary console, click on your user icon on the top left of the HOME menu and go to “User Settings” > “Nintendo eShop Settings”>”Redownload.”

    3) Download the game you want to play.

    To learn more about transferring your game data or setting up a new system, please visit support.

     

  • Can I play my old games on Nintendo Switch?

    The Nintendo Switch and Nintendo Switch Lite do not include backwards compatibility with games from previous Nintendo platforms. To stay up-to-date on games that are on the way, visit the game store on Nintendo.com.

  • What controllers work with Nintendo Switch?

    There are multiple controller options for the Nintendo Switch and Nintendo Switch Lite systems, including Joy-Con controllers and the Nintendo Switch Pro Controller. Compatible controllers will vary per game, so be sure to check game details. You can see available accessories here.

    Controllers from previous Nintendo platforms are not supported.

  • Where can I buy games for my Nintendo Switch and Nintendo Switch Lite?

    Games will be available in both physical and digital formats at select retail stores. You’ll also be able to browse, buy, and download games right from the Nintendo eShop on your system or from the game store on Nintendo.com,for ultimate convenience.

Parental Controls

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  • Are Parental Controls available for the Nintendo Switch and Nintendo Switch Lite systems?

    Yes, a robust set of options is included to help both parents and kids have the best possible gaming experience.

    Parents can set controls on the system, or use the free Nintendo Switch Parental Controls™ app to set restrictions on games and purchases, monitor gaming time, and more.

  • What is the Nintendo Switch Parental Controls™ app?

    Nintendo Switch Parental Controls is a free app for smart devices to keep you engaged with your family's gaming activities on Nintendo Switch.

    Using the app, you can view what games have been played on the system and set play timer limits. You can also restrict access to games, add games to a whitelist (in version 1.5.0 or later) or navigate to your Nintendo Account where you can restrict spending for child accounts, and more.

Online Service

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  • What is Nintendo Switch Online?

    Nintendo Switch Online is a paid membership that allows access to additional features, including online play, a library of classic NES™ and Super NES™ games with added online play, save data cloud backup, and a smartphone app. Nintendo Switch Online members also gain access to exclusive special offers, like in-game gear and physical products.

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