Q&A

[Switch] My in-game character or other on-screen object is moving even though I’m not touching the analogue stick.

* When using a third-party controller, rather than one made by Nintendo, please direct your inquiries to the manufacturer.

It's possible that there's an issue with your controller's stick. Please try the following steps to resolve the issue. If the issue is not resolved, please consider having your controller repaired.

* Please update to the latest system version before proceeding. (Update procedure)

Nintendo Switch - Check procedure

[Resolution steps 1] Press the SYNC Button on your controller.

If the issue is intermittent, it may be resolved by pressing the SYNC Button briefly on your controller several times.

* If the Joy-Con is attached to your console, remove it to press the SYNC Button.

* Pressing the SYNC Button will interrupt the controller’s wireless communication with the console. Reconnect the controller by pressing any button, such as A/B/X/Y.

[Resolution steps 2] Alternative methods

・Recalibrate the stick

Calibrating the stick may resolve the issue. For details on how to perform the calibration, see here.

・Recalibrate the motion controls

If the controller has become misaligned, calibrating the motion controls may resolve the issue. For details on how to perform the calibration, see here.

・Attach your Joy-Con to the console

If the strange behaviour occurs whilst the Joy-Con is connected wirelessly, first unpair your controller (Unpairing procedure here), then pair the controller again (Pairing procedure here).

Once the Joy-Con is paired, try using the controller while it's attached to the console and check for any issues.

・Use a wired connection (Nintendo Switch Pro Controller)

Nintendo Switch Pro Controllers can be connected either wirelessly or by a wired connection. If the strange behaviour occurs whilst connected wirelessly, first unpair your controller (Unpairing procedure here), then pair it again (Pairing procedure here).

Once the controller is paired, try using it while it's connected via a wired connection to the console (Details of settings here), and check for any issues.

Nintendo Switch Lite - Check procedure

[Console issues] If there's a problem with the console’s control sticks

If there's an issue with the Nintendo Switch Lite’s control sticks, the problem may be fixed using "Calibrate Control Sticks". (Details here)

If the motion controls are not functioning correctly, "Calibrate Motion Controls" may resolve the issue. (Details here)

[Wireless controller issues] If there's a problem with the control sticks of a wirelessly connected controller

If there's an issue with the control sticks of a wirelessly connected Joy-Con or Nintendo Switch Pro Controller, try the following 4 steps.

・Press the SYNC Button

If the issue is intermittent, it may be resolved by pressing the SYNC Button briefly on your controller several times.

* Pressing the SYNC Button will interrupt the controller’s wireless communication with the console. Reconnect the controller by pressing any button, such as A/B/X/Y.

・Recalibrate the stick

Calibrating the stick may resolve the issue. For details on how to perform the calibration, see here.

・Recalibrate the motion controls

If the controller has become misaligned, calibrating the motion controls may resolve the issue. For details on how to perform the calibration, see here.

・Pair the controller again

First unpairing and then pairing the controller with the console again may resolve the issue.

How to unpair a controller

How to pair a controller

If the above does not fix the issue

If the issue is not resolved after carrying out the steps above, please contact your local customer service centre.