Nintendo Switchtm


Nintendo Switch Concierge

Nintendo Switch Concierge is a new, no cost pilot program for new Nintendo Switch™ system owners. Participate in a virtual one-on-one meeting with a Nintendo representative to ask questions, get answers, and learn more about everything your Nintendo Switch system has to offer!

Family playing on their Nintendo Switch Consoles
Woman playing on her Nintendo Switch

How it works

Pick your topic

This session is all about you, so choose the most relevant topic to talk about. (We’ll try to answer any other questions you might have as well, time permitting.)

Choose your appointment

Pick a date and time that works for you.

Confirm your spot

Check your inbox for a confirmation email from (be sure to check your spam folder, too).


Chat with a Nintendo representative via a video call.

Please note:

  • There is limited session availability - participation is on a first come, first served basis.
  •  The offer to participate is non-transferable and is only open to those that recently purchased a Nintendo Switch system.
  •  Participation is limited to (1) session per person.
  •  You must be at least 18 years old and located in the United States to use this service.
  • By participating in this program, you agree that Nintendo may collect video images of you, your voice and your surroundings in order to interact with you, answer your questions and enable Nintendo to provide you with the requested service.

Frequently Asked Questions

Who can participate in this program?

This is a pilot program for new Nintendo Switch owners where you can ask questions, get answers, and learn more about everything the Nintendo Switch system has to offer.

I have a question about this program. Who can I reach out to?

Please email

What is the cost to participate in this program?

There is no cost – it’s completely free of charge.

Is there any obligation to purchase to participate in this program?

This program is a new initiative for new Nintendo Switch owners where you can get your questions answered. There is no additional obligation to purchase anything in order to participate in this program.

Can I invite a friend or family member to join the session with me?

The program offers a one-on-one conversation with a Nintendo representative. You may invite others to join the session with you from the same device.

What are the dates and times available for the sessions?

The program runs throughout January and February, and session dates/times vary based on demand and our Nintendo representatives’ schedules.

Is there a wait list I can join if no session times are currently available?

Because this is a pilot program, we have limited availability on a first come, first served basis. We recommend continuing to check back here since there may be additional session availability due to cancellations throughout the duration of the program.

Will I receive a confirmation email?

Yes, you will receive a confirmation and a reminder email from

If our Nintendo experts need to reach out to you for any reason, the email will come from

What can I do if I registered for a session but need to adjust the time or can no longer attend?

Please click “manage booking” on your confirmation email.

Will my session be recorded?

No - you may not initiate recording of the session and the session will not be recorded by Nintendo.

Do I need to download any software programs to join the session?

The session will be hosted on Microsoft Teams. If joining from a mobile device, you will need to download the Microsoft Teams app to join the session.

Helpful links

My Nintendo

You can earn points and redeem them to get rewards like in-game content and discounts on digital games.

Learn more

Buy digital

Purchase a digital download of your favorite games for Nintendo Switch and start playing right away.

Shop now

Getting started

Learn everything you need to know about your Nintendo Switch system.            

Check it out

Take your gaming up a notch with online multiplayer in compatible games, a library of classic games, and other exclusive benefits. Try it free for 7 days!*

Learn more

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Need some extra help? Check out the official Nintendo customer support page. Learn more