[Switch] Even though I'm not pressing the release button, my Joy-Con keeps detaching from my console. Is something broken?

First, check that your Joy-Con is correctly attached to the console.

* Slide your Joy-Con into the console's side rail until you hear a click.

If you don't hear a click even when the Joy-Con is fully inserted, or if it detaches immediately, it may be that the locking mechanism is damaged after the Joy-Con was dropped or as a result of some other impact.

In that case, contact your local customer service centre.

* If component damage is the cause of the problem, there may be repair charges to pay.

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