Frequently Asked Questions

Nintendo Switch


  • What’s included with the system?

    Your new system comes with everything you need to pop in a game and play, including:

    • Nintendo Switch console
    • Nintendo Switch dock
    • 1 Joy-Con™ (L) controller, 1 Joy-Con™ (R) controller
    • 2 Joy-Con™ wrist strap accessories
    • Joy-Con grip accessory
    • Nintendo Switch AC adapter
    • HDMI cable

  • Do I need to buy anything extra to play with my friends and family?

    You’ll be able to play select games for up to two players with the included Joy-Con (one controller per person).

    You’ll also be able to purchase extra controllers for multiplayer games for 3+ players.

  • Can I earn My Nintendo™ points on Nintendo Switch games?

    Yes, you’ll be able to earn points in many different ways, including by purchasing games. You can then redeem those points for digital rewards or discounts.

    If you haven’t joined the free My Nintendo rewards program yet, head to today to get started.

  • Can I play with my friends online? How about locally?

    Nintendo Switch supports multiplayer gaming options of all kinds. You can play together online or in the same room using one system or multiple systems.

    Specific features vary by game, such as voice chat or split-screen play, but sharing fun with friends and family is a key focus for Nintendo Switch.

    Please note that online multiplayer gaming will be free until the paid service launches in 2018. Currently, the free-trial period and the paid service will be available for customers in the US, Canada, and Mexico. Data charges may apply. Learn more

  • Can I use my amiibo accessories?

    Yes, you can use amiibo™ accessories in compatible games. The ability to scan amiibo figures and cards is built into the right Joy-Con and Nintendo Switch Pro Controller.

  • Can I watch movies or browse the web on Nintendo Switch?

    The Nintendo Switch system is first and foremost a dedicated video game platform. Hulu is available on Nintendo eShop for Nintendo Switch.

  • How long will my Nintendo Switch system's battery last?

    Approximately 4.5 - 9 hours.*

    The battery life will depend on the games you play. For instance, the battery will last approximately 5.5 hours for The Legend of Zelda: Breath of the Wild.

    You can charge the Nintendo Switch console with the included AC adapter (even while you’re playing) or by placing it in the dock. 

    *For model number HAC-001(-01).

  • How much storage does it come with, and can I upgrade?

    Nintendo Switch comes with 32GB of internal storage, a portion of which is reserved for use by the system. Users can easily expand storage space using microSDXC cards up to 2TB (sold separately).

  • Where can I find more details about the hardware?

    For more details, please visit Technical Specs.

Games & Accessories


  • Can I play my old games on Nintendo Switch?

    The Nintendo Switch and Nintendo Switch Lite do not include backwards compatibility with games from previous Nintendo platforms. To stay up-to-date on games that are on the way, visit the game store on

  • What controllers work with Nintendo Switch?

    There are multiple controller options for the Nintendo Switch and Nintendo Switch Lite systems, including Joy-Con controllers and the Nintendo Switch Pro Controller. Compatible controllers will vary per game, so be sure to check game details. You can see available accessories here.

    Controllers from previous Nintendo platforms are not supported.

  • Where can I buy games for my Nintendo Switch and Nintendo Switch Lite?

    Games will be available in both physical and digital formats at select retail stores. You’ll also be able to browse, buy, and download games right from the Nintendo eShop on your system or from the game store on,for ultimate convenience.

Parental Controls


  • Are Parental Controls available for the Nintendo Switch and Nintendo Switch Lite systems?

    Yes, a robust set of options is included to help both parents and kids have the best possible gaming experience.

    Parents can set controls on the system, or use the free Nintendo Switch Parental Controls™ app to set restrictions on games and purchases, monitor gaming time, and more.

  • What is the Nintendo Switch Parental Controls™ app?

    Nintendo Switch Parental Controls is a free app for smart devices to keep you engaged with your family's gaming activities on Nintendo Switch.

    Using the app, you can view what games have been played on the system and set play timer limits. You can also restrict access to games, add games to a whitelist (in version 1.5.0 or later) or navigate to your Nintendo Account where you can restrict spending for child accounts, and more.