Anyone who doesn’t already have an event ticket may join a waitlist on a first-come, first-served basis. You can join as an individual, or as a Nintendo Account family group of up to six people total per waitlist group.

If your name is selected from the waitlist, you will be notified via email sent to the email address associated with your Nintendo Account.

You’ll have 36 hours to claim the offer before the opportunity expires. Please be sure to add no-reply@noa.nintendo.com to your safe sender list, and check your email account’s Junk, Spam, or Promotions folder regularly.

No. If your name wasn’t drawn to receive a ticket, you’ll need to manually enter the waitlist.

There are several possible reasons:

• You already have a ticket.
• You are under 18 years old. Anyone over 18 can enter the waitlist as an individual or family group. Those under 18 need to join the waitlist as part of a Nintendo Account family group.
• The waitlist period has closed.
• No additional event tickets are available.

Tickets may become available if others cancel the ticket(s) they received from the original draw.

If you are on a waitlist, we will notify you via email if an offer is available.

We will only contact you via email if you are offered a ticket from a waitlist, and you will have 36 hours to claim the offer before the opportunity expires. Therefore please be sure to add no-reply@noa.nintendo.com to your safe sender list, and check your email account’s Junk, Spam, or Promotions folder regularly.

We encourage you to enter your name(s) on a waitlist as soon as possible. We reserve the right to close any waitlist several weeks before the event, for instance if a waitlist is longer than the number of expected available tickets.

If you can no longer attend the event, please cancel your waitlist entry so we can offer it to the next person in the waitlist.

To cancel your waitlist entry, please visit your “My Tickets / Passes” page via the registration page: go to “My Tickets / Passes,” open the “Waitlist” tab, and select “Leave Waitlist” from the menu.

You can always come back and rejoin a waitlist if you wish, though please note that you will join at the back of the queue, not at your previous position in the waitlist.

Yes. Please note that reserving a ticket will remove you from other waitlists, as you can only register for one session.

No. Whichever waitlist becomes available first will be the first to be offered, and you will not receive any other offers until you have accepted or rejected the first ticket offer, or until that offer has expired.

No. If you have a ticket for one of the events, you cannot add your name to a waitlist. If you prefer, you can cancel your ticket and join the waitlist for your preferred day/time, but there is no guarantee that you will receive a ticket offer from that waitlist.

On the registration portal, go to "My Tickets / Passes" and open the “Waitlist” tab. Select “Edit your Waitlist” from the menu. This will not affect your position on the waitlist.

If you pass on a ticket offer, the offer will go to someone else on the waitlist. You can rejoin a waitlist to see if another opportunity comes up.

Once the offer expires after 36 hours, the ticket will be offered to the next person in the waitlist. You can rejoin a waitlist to see if another opportunity comes up, though please note that you will join at the back of the queue, not at your previous position in the waitlist.

If you joined a waitlist as an individual and would like members of your Nintendo Account family group to join, you will need to leave the waitlist and rejoin with your family group. Please note that you will join at the back of the waitlist.

Anyone under 18 will need to join a waitlist as part of a family group.

Your offer will be for the same number of tickets as you originally requested. That means that if you are part of a group of six people, you will only be notified if another group of six people cancels their tickets or drops out of the waitlist. You will not be offered tickets in smaller batches (e.g. four tickets and then two additional tickets later).

If you don’t yet have a Nintendo Account, please visit https://accounts.nintendo.com/register to create one. For step-by-step instructions, please visit our Support section.

You may enter the draw as an individual or as a Nintendo Account family group of up to six people.

To register for the draw, you must be at least 18 years old and have a Nintendo Account. If you are registering for a group of two or more, including if you are registering guests aged 7 - 17 years old, each member of your group must have a Nintendo Account that is linked to the same Nintendo Account family group.

If someone under the age of 16 wants to attend, a parent or guardian can create a Nintendo Account for them as part of a Nintendo Account family group.

All attendees in the same group must attend the same session together.

To create a family group, visit https://accounts.nintendo.com and select “Family Group.”

Children aged 6 and under do not need an individual event ticket to attend, therefore they do not need a Nintendo Account. They may attend with their parent or guardian who does have an event ticket.

Children aged 7 and above can receive tickets as part of a Nintendo Account family group, therefore they do need a Nintendo Account.

Those under the age of 16 need a parent or guardian to create a child account as part of a Nintendo Account family group. Anyone aged 16 or older can create a free Nintendo Account.

To register for the draw, you must be at least 18 years old and have a Nintendo Account. If you are registering for a group of two or more, including if you are registering guests aged 7 - 17 years old, each member of your group must have a Nintendo Account that is linked to the same Nintendo Account family group.

Terms apply.

During the registration for a group, you can consent on behalf of yourself and Nintendo Account holders aged 17 and under. Any guests in your family group over the age of 18 will receive an email to the email address associated with their Nintendo Account so they can agree to the Terms and Conditions before the event. This must be done in advance of the event in order to attend.

Children aged 6 and under do not need an individual event ticket to attend. They may attend with their parent or guardian who does have an event ticket.

Children aged 7 and above require a ticket, and can receive tickets as part of a Nintendo Account family group.

No, walk-up tickets on the days of the events will not be available. Please do not travel to the event if you do not have a ticket.

There is a limit of one ticketed entry per Nintendo Account or Nintendo Account family group.

No, guests are not eligible to attend more than one Nintendo Switch 2 Experience event, regardless of location.

After the draw closes, an email will be sent to the email address associated with your Nintendo Account (individual ticket) or to the email address associated to the person registering for a Nintendo Account family group (group tickets).

Please be sure to add no-reply@noa.nintendo.com to your safe sender list, and check your email account’s Junk, Spam, or Promotions folder.

You’ll receive more details and information about the event via email as the date nears. All event communication will be sent to the email associated with your Nintendo Account. It is important to add no-reply@noa.nintendo.com to your safe sender list and check your email account’s Junk, Spam, or Promotions folder so you don’t miss an update.

You can only enter one draw across all days. To change the day you’d like a chance to attend, you’ll be able to cancel your draw entry and register for a different day.

No – everyone who registers will have an equal chance of being selected.

Your friend will need to register with their own Nintendo Account information. If they do not have a free Nintendo Account, they can sign up for one by visiting https://accounts.nintendo.com/register.

No – event tickets are non-transferrable and one-time use only.

Please cancel your ticket so we can offer it to those on the waitlist.

You can make changes to your tickets here: https://experience.nintendo.com/#/my-tickets-passes

Instructions: (1) Select the Event Tickets tab, (2) select "Can't make it? Cancel your ticket(s)”, (3) check "Yes, I'm sure”, and (4) select "Cancel Ticket".

You’ll have 10 minutes to complete your registration, otherwise you risk losing that draw entry. To save time, be sure to create your free Nintendo Account and set up your family group in advance.

Please be punctual. Entry will be restricted to the window listed on your ticket, so you may not be able to enter if you miss your time slot. Your punctuality will help us create as smooth an experience as possible for everyone.

• Early arrivals: We may not be able to check you in if you arrive earlier than your ticketed entry time (more than 15 minutes) due to the limited space at the venue. We may have to ask that you leave the venue and return at your ticketed entry time.
• Late arrivals: Please be punctual. If you arrive later than your ticketed entry time, we cannot guarantee entry into the event. Please note: as long as you arrive and check in during the entry time listed on your ticket, you will be guaranteed entry into the event, even if there are delays.

Sessions will last approximately four hours.

At the end of each session, visitors will be asked to leave to allow time to prepare for the next session. If you are delayed, the last entry is 30 minutes before the end of each session. Please aim to arrive early in your entry window to maximise your time at the event.

No, there will be no food or beverages available at the event, either for free or to purchase. Please note that it is also not permitted to bring food or beverages, other than sealed 500ml water bottles, into the event.

No, this will not be possible. Once you’ve left the event, you will not be permitted to re-enter.

Please bring your digital ticket, which will be sent to you via email to the email address associated with your Nintendo Account. You can show it on a smart device or bring a printed version. Please note that if you cannot show a valid QR code for the event session, it will not be possible for event staff to look up your entry, and you will not be able to enter the event.

If you have created an account associated with your Nintendo Switch console, Nintendo eShop, the My Nintendo rewards programme, or an official Nintendo mobile app, you may already have a Nintendo Account.

You can log into your account, or request a password reset, here: https://accounts.nintendo.com/

To enter the draw for a group of up to six people, you’ll need to create a Nintendo Account family group.

To create a family group, go to https://accounts.nintendo.com and select “Family Group.”

Users aged 16 or older can create a Nintendo Account. Those under the age of 16 need a parent or guardian to create an account for a child as part of a Nintendo Account family group. Terms apply.

Users aged 16 or older can create a Nintendo Account. Those under the age of 16 need a parent or guardian to create an account for a child as part of a Nintendo Account family group. Terms apply. Please see this page for more details about child accounts: Please see this page for more detailhttps://www.nintendo.com/en-gb/Support/Nintendo-Account/About-Nintendo-Accounts/What-is-a-child-account-/How-can-I-create-a-child-account-/How-can-I-create-a-child-account-1177534.html