Nintendo Wi-Fi USB Connector Help

Unable to Connect to the Nintendo Wi-Fi Connection or Connect With Other Players

In order to best assist you we need to determine at what point your connection is failing.

  • Have you tried to install and connect to your Nintendo Wi-Fi USB Connector yet? If not, please click here to get started. If you have attempted to connect, please continue reading.
  • Have you run a connection test with your Nintendo DS and received a "Connection Successful" message?

    • No - If you have not received this message yet, then it appears you have not been able to successfully connect to the Nintendo Wi-Fi USB Connector. Please click here for advanced troubleshooting information. Our detailed tips may help you get a successful connection.
    • Yes - If you have successfully run the "Test Connection" process, but are having difficulties playing online, please read the information below:
      • Unable to connect, or stay connected, to the Nintendo Wi-Fi Connection
        If you are unable to connect to the Nintendo Wi-Fi Connection after successfully connecting to your Nintendo Wi-Fi USB Connector (this includes error messages in the 50000-59999 range), our experience shows that problems encountered at this point are likely caused by firewall, anti-virus, anti-spyware, or other security programs you may have running on your PC. Security programs regulate traffic coming into, and going out from, your home network. They can also control which "ports" on your PC are allowed to send and receive traffic. These factors can interfere with a successful or sustained connection with the Nintendo Wi-Fi Connection. Please click here to read more about PC security programs, as well as possible solutions.
      • Unable to connect with other players:
        If you are able to connect to the Nintendo Wi-Fi Connection, but are unable to connect with other players (including receiving error messages in the 80000-89999 range), our experience shows that problems encountered at this point are likely caused by firewall, anti-virus, anti-spyware, or other security programs you may have running on your PC. Security programs regulate traffic coming into, and going out from, your PC. They also control which "ports" on your PC are allowed to send and receive traffic, and they can interfere with certain types of data packets necessary for "Friend" play. Connection problems related to PC security programs may be occuring on your end, or on the player(s) you are attempting to connect to. (This is true even if you are able to connect to some players, but not with others, or others are unable to connect with each other but not with you). Please click here to read more about PC security programs, as well as possible solutions.