Unable to connect to your wireless network
Likely cause: It appears that the security settings entered into the Nintendo DS are not the same as what your wireless router is set to allow.
How to fix: Make sure the security key and security type are entered into the Nintendo DS exactly as they appear in your router's settings.
Don't know how to find your router's security key?
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Once you have entered the correct WEP or WPA key into your system, try the connection test again. If the problem persists, keep reading this page.
Did this connection used to work but has suddenly stopped? "Power cycle" your router and modem. To do this, unplug both the modem and the router from the power outlet. Wait a few minutes, and plug the modem back in. Wait a couple of minutes for the modem to initialize, then plug in the router. Try to connect the Wii, Nintendo DS, or Nintendo 3DS online and test for proper response.
Still stuck? We can help! We have an easy-to-follow guide that will walk you through the process of finding your router's security key. Even if you're sure you've entered the correct security key, we suggest following our guide to create a new connection file and start over. If at the end you still need help, you'll find contact information to reach our specially-trained representatives. Click the button below for your system and we'll walk you through the connection step-by-step.