Error Code: 116-1028


    Unable to find your specific error code. Please search your Wii U error code again, making sure to enter it exactly as it appears.

    If you are still unable to locate troubleshooting for your specific error code, below is a list of troubleshooting steps that resolve most home network connection issues:


It is possible that due to a high amount of online traffic, network services may be intermittently unavailable. Please check our Network Status page prior to troubleshooting.

What to do:

  • Power cycle your home network.

  • If your wireless router or access point is unresponsive, power cycling these devices may resolve your connection issue. [How to]

  • Ensure you are using the correct password for your Wi-Fi network.

  • If your wireless router or access point is secured with a security key or password, review this password to ensure you have entered it correctly in the Wii U. [How to]

  • Create a new connection on your Wii U.

  • Create a new connection on your Wii U. This will ensure you are connecting to the correct Wi-Fi network and the Wi-Fi network is currently visible to your Wii U. [How to]

  • Check for wireless interference.

  • Wireless interference can result in a weakened connection between your Wii U and your wireless router or access point. Review your Wi-Fi network’s setup to ensure an optimal wireless environment. [How to]

Still Not Resolved:

  • If the issue persists, please contact us at 1-800-255-3700. Specially trained representatives will be available to assist you, 6:00am - 7:00pm (PST), seven days a week.

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