Troubleshooting - Video

Quick Tip! If you already have your system connected using AV cables and you are getting a blank screen, it is likely all you need to find is your input select, Check out our Input Select Locator


  • Blank Screen

    1. Make sure your system is hooked up correctly. This is the number one reason for a blank screen. To ensure all hookup connections are firm and correct, remove the AV cables and reinsert them with a slight twisting motion (this will help fully seat the connections). For more information about connecting the system, check the following hookup steps:

    2. Make sure you are using all licensed accessories with your system. Unlicensed products are not fully compatible with Nintendo systems and may not work correctly.
    3. Make sure the system has power. If not, go to the No Power Light instructions.
    4. Slide the Power Switch on the Control Deck to the OFF position. Remove the Game Pak and re-load it, pressing firmly to ensure it is locked in place. Slide the Power Switch on the Control Deck to the ON position.

      Important Note: Inserting the game with the Power ON may result in a blank screen. Always turn your system OFF before inserting or removing Game Paks

    5. There may be a problem in one of your hookup cables and not your system. Try purchasing a new connection cable (where to buy). You can also try borrowing the cable from a friend to see if it solves your problem before purchasing a new item.

    If the above troubleshooting doesn't fix the problem, click here.

  • Other Screen Problems

    1. Make sure you are using only licensed accessories with your system.

      We find that video problems occur most when an unlicensed RF switch is used. Make sure the name "Nintendo" is molded onto the RF switch, as opposed to "for use with Nintendo." Unlicensed products are not fully compatible with our systems and may not work correctly.

    2. Check all of the system connections to verify that they are firm and correct.

      • For AV connections
        Remove the AV cables and reinsert them with a slight twisting motion

      • For RF connections
        Make sure the channel switch on the TV and system are set to the same channel (either CH3 or CH4)

    3. Slide the Power Switch on the Control Deck to the OFF position. Remove the Game Pak and re-load it, pressing firmly to make sure it is locked in place.

      Important Note: Removing the Game Pak with the power ON will cause the Game Pak image to freeze on the screen. Press Reset to correct the problem. Always turn your system OFF before inserting or removing Game Paks.

    4. Slide the Power Switch on the Control Deck to the ON position.

    If the above troubleshooting doesn't fix the problem, see below.


What to do if Troubleshooting Doesn't Help

Due to the age of the system, we no longer offer factory repairs directly from Nintendo. Please click here to find out what options are available for repair or replacement of your product. If you simply need to order parts or accessories, you may want to check out our Online Store. Nintendo's Online Store still carries many parts and accessories for our older products.