Scratched/Bubbles on the Screen - Troubleshooting

If there are bubbles on the screen of your Game Boy system, check to make sure any protective film has been removed. On older Game Boy systems, Nintendo installed a thin plastic coating to ensure the screen is protected during shipping. This should be removed before you begin play.

If the screen beneath the plastic window appears cracked or there is a dark ink-colored splotch beneath the screen, the problem is likely a cracked liquid crystal display (LCD). Click here if this more closely resembles your symptoms.

If the plastic cover appears scratched, the system will need to be repaired or replaced.

Repairs for this system are no longer available

Due to the age of the system, we are unable to offer factory repair directly from Nintendo.

Although factory repair is no longer available, finding a replacement of your older product may still be a possibility, as some stores and auction sites offer used products. Click here to read some tips on where to start.

You also may want to consider purchasing one of Nintendo's latest systems, such as the Nintendo Wii U or New Nintendo 3DS XL. These systems come with a one-year warranty, and allow you to play the hottest new games available. In fact, if you're into the old-school retro games, you might be interested to know that many of our classic NES, SNES, Game Boy Advance, and N64 titles are reappearing as titles for Nintendo's newer systems. To learn more about Nintendo systems, click here.