Nintendo DSi & Nintendo DSi XL - System Problems

Please select from our troubleshooting topics listed below. In the event that your problem can't be solved with troubleshooting, you will be offered the best repair options and a form to set up your repair online.






Buttons do not respond
Because some games may not use all or some of the buttons during game play, consult the game instruction manual.

If you are still experiencing difficulty with buttons not responding and you are confident it is not an issue with how a particular game plays, then your system will need to be repaired. Please click here for repair options.






Liquid spilled on system
If liquid of any kind has been spilled in the Nintendo DSi or Nintendo DSi XL system, remove the battery cover and battery and allow the system to dry. If a significant amount of liquid touched the battery, it must be replaced. For information on ordering a replacement battery directly from Nintendo, please click here. If allowing the system to dry and replacing the battery do not solve the problem, your system will need to be repaired. Please click here for repair options.





Buttons are sticky or are stuck down
Having difficulty only pressing the "Power" button down? If so, click here. For all other buttons, try the steps below:

What you will need:

  • 1 clean, dry toothbrush (no toothpaste on it)

    How to clean the buttons:
  1. Turn off the system. Remove the AC adapter, and any Game Paks and SD Cards.
  2. Turn the system screen-side down.
  3. Using a clean, dry toothbrush, gently and thoroughly scrub the area around the buttons, working the bristles around the sides of the buttons.
  4. Test the system for proper response.
  5. Repeat the process if necessary. If cleaning doesn't solve a sticky button problem, the unit will need to be repaired. We do not advise opening the system or using liquid cleaners at any time.

If the steps above don't solve the problem, your system will need to be repaired. Please click here for repair options.





Power button is sticky or difficult to press down
The power button was designed to be somewhat difficult to press down to help prevent accidentally shutting the system off during use. Make sure you are pressing down with enough pressure.

If you feel it takes an excessive amount of pressure to adequately turn on your system, then it will need to be repaired. Please click here for repair options.





Physical damage (including plastic housing)
If your system has been physically damaged and is in need of repair, Nintendo does offer repair options. Please note that because physical damage is not covered under the manufacturer's warranty, there may be a charge for the repair. Please click here for your repair options.




Still can't find a solution, or need further help?
If the problem you are experiencing is not described above, please try the following:

  • If you haven't already, check out our main troubleshooting page to see if the issue might be listed there.
  • If you are having an issue with just one particular game, consult the manual for that game. Some games have unique features or settings that can be adjusted that may resolve the issue you are experiencing.

If the information on this page or in our system troubleshooting does not resolve your issue and you feel the system may need to be repaired, please call 1-800-255-3700 so that we may assist you further.