Nintendo DSi & Nintendo DSi XL - Power and Battery Problems

Please use the information below for problems with the Nintendo DSi or Nintendo DSi XL system's power or battery.

Related Topic: Battery FAQ


 

System won't turn on
If you are not able to turn the system on, please review the following:

  • The power button was designed to be somewhat difficult to press down to help prevent accidentally shutting the system off during use. Make sure you are pressing down with enough pressure.
  • It's possible the rechargeable battery has been depleted. Try using the Nintendo DSi while the AC Adapter is plugged into the system and a working outlet (how to).

If you are not able to power on the system after plugging it into the AC Adapter, then it appears the system may need to be repaired. Please click here for repair information.

 

 

 

 

Power shuts off during use
What color is the power light when the system shuts off?

    Red: If the power light is red, or flashing red, when the system turns off, then the system's battery needs to be charged. Click here for instructions on charging. If the charge doesn't last as long as it used to, click here for assistance.

    Blue: If the power light is blue when the system turns off, then there appears to be a problem with the system and it will need to be repaired. Click here for repair options.

 

 

 

 

Recharge indicator light blinks
If the orange recharge indicator light blinks while the system is plugged in and charging, then it is likely that the battery is not installed properly. Click here for instructions on how to properly insert a battery.

If you have ensured that the battery is installed properly but the orange light still blinks, check to make sure that the battery is a licensed by Nintendo. The only licensed Nintendo DSi battery will have the model number "TWL-003" (Nintendo DSi) or "UTL-003" (Nintendo DSi XL) and will display Nintendo's logo.

  • If the battery does not have the model number TWL-003 or UTL-003 then it is likely not a licensed battery.
  • If you determined that the battery is a licensed version, please call 1-800-255-3700 so that we may assist you further.

 

 

 

 

Charge doesn't last very long
So that we may provide you with the best troubleshooting and/or repair options, please use the links below that best describe the situation you are experiencing:

 

 

 

 

Can't turn the system off
Hold the power button for at least four (4) seconds. If the power still won't turn off, try removing, then replacing the battery (how to).

If problem persists, then your system will need to be repaired. Please click here for repair options.

 

 

 

 

All other power problems
If the power problem you are experiencing is not described above, please try the following:

  • Check our "system" troubleshooting to see if it might be listed there.

If the information on this page or in our system troubleshooting does not resolve your issue and you feel the system may need to be repaired, please call 1-800-255-3700 so that we may assist you further.