As we continue to follow the preventive measures put in place related to the COVID-19 pandemic, in accordance with local guidelines, some of our repair centers are now able to gradually restart services. We are working as quickly and safely as possible to get you playing again and appreciate your understanding.
While repair centers ramp up operations, repair orders will be prioritized in the order that they have been set up and received, including products currently held at repair centers that were in-process and not completed due to the closures. If you have an existing repair order, we will notify you via email when your product can be shipped to us. When you receive this notification, please ship your repair order promptly and we will fix your product as soon as possible.
Stay up to date with the latest information on the status of our repair centers and get answers to frequently asked questions at support.nintendo.com/repair.
Nintendo no longer offers factory repairs for the original Nintendo 3DS or Nintendo 3DS XL systems; however, repair service is still available for newer Nintendo 3DS family products, including the New Nintendo 3DS XL and Nintendo 2DS. If you arenít sure which system you have, check the serial number on the back of your system. If the serial number begins with CW or SW, you have an original Nintendo 3DS or Nintendo 3DS XL system. Visit our support site for information on replacement and upgrade options.
Nintendo no longer offers factory repairs for the Wii console; however, repair service is still available for the Wii mini console. If you arenít sure which system you have, check the serial number on the back of your system. If the serial number begins with LU or KU, you have a Wii console. Visit our support site for information on replacement and upgrade options.
Our upgraded online repair set-up is fast, easy and secure:
New to Online Repair? Below are FAQ's about Nintendo's Repair Process:
A: Nintendo allows you to set up repairs for both in and out of warranty systems. We want to protect all your personal data and make sure we can contact you for status updates and questions. This profile also allows you to log in and see your repair status anytime.
A: In rare instances some data can be lost during the repair process. Nintendo strives to ensure no data is lost, however we want to ensure you are fully informed of that possibility.
A: Our new online repair set-up has additional security and allows you to actively manage an address book, billing methods, and multiple repairs. This repair process is powered by the same system as the new Nintendo Online Store.