Welcome to Nintendo's Online Repair Set-Up!

Nintendo no longer offers factory repairs for the original Nintendo 3DS system; however, repair service is still available for newer Nintendo 3DS family products, including the Nintendo 3DS XL and Nintendo 2DS. If you arenít sure which system you have, check the serial number on the back of your system. If the serial number begins with CW, you have an original Nintendo 3DS system. Visit our support site for information on replacement and upgrade options.

Nintendo no longer offers factory repairs for the Wii console; however, repair service is still available for the Wii mini console. If you arenít sure which system you have, check the serial number on the back of your system. If the serial number begins with LU or KU, you have a Wii console. Visit our support site for information on replacement and upgrade options.

Our upgraded online repair set-up is fast, easy and secure:

  1. Accept Nintendo's Online Repair Terms and Conditions
  2. Log in or set up a new repair profile so we can securely communicate with you about your repair
  3. Check the warranty status of your system
  4. Confirm the repair, shipping, and any billing info
  5. DONE!
Start a Repair Request

New to Online Repair? Below are FAQ's about Nintendo's Repair Process:

Q: Why do I need to create a profile?

A: Nintendo allows you to set up repairs for both in and out of warranty systems. We want to protect all your personal data and make sure we can contact you for status updates and questions. This profile also allows you to log in and see your repair status anytime.

Q: Why do I have to accept terms?

A: In rare instances some data can be lost during the repair process. Nintendo strives to ensure no data is lost, however we want to ensure you are fully informed of that possibility.

Q: What does Nintendo Store have to do with repair?

A: Our new online repair set-up has additional security and allows you to actively manage an address book, billing methods, and multiple repairs. This repair process is powered by the same system as the new Nintendo Online Store.