Wii U GamePad Freezes


  • The Wii U GamePad screen goes blank, or it freezes while playing games.

What to Do:

  • Reset the Wii U GamePad by performing the following:

    1. Press the hold the power button until the Wii U GamePad powers off.

    2. If the AC adapter is plugged into the Wii U GamePad, unplug it.

    3. Wait 30 seconds.

    4. Power the Wii U GamePad back on and see if the issue has been resolved.

  • General system stability can be improved by applying the current system update. Try applying the latest system update and see if the issue has been resolved.

Still Not Resolved?

  • If the Wii U GamePad screen still goes blank or still freezes, please contact Nintendo Consumer Support.