Unable to Transfer a Supervised Nintendo Account

Description:

An issue occurs when transferring a supervised Nintendo Account from one admin to another.

Additional Information

• Supervised Nintendo Accounts (usually for children aged 12 and under) can be transferred from the admin of one family group to the admin of a different family group. Once transferred, the supervised account is part of the new family group.

• For information about the different roles in a family group, click here.

What to Do:

• Verify that the new admin (the Nintendo Account you are transferring supervised accounts TO) meets each of the following requirements:

  • The new admin must be 18+ years old. If they are too young, they will need to transfer the admin role to a family group member aged 18+.

  • The person receiving the supervised accounts must be the existing admin for their family group (OR not yet be part of a family group).

    • All current roles in a family group are listed in the "family group" section of the Nintendo Account settings.

    • If they are not the admin for their family group, you will need to either use the admin's e-mail address or have them transfer the admin role to the other person.

  • The new admin's Nintendo Account country must be the same country as the supervised account(s).

  • The new family group can only have 8 members total, including the new accounts being transferred in.

    • If there are already 8 members in the family group, you will need to either remove members from the new family group, or transfer fewer supervised accounts.

• Make sure to follow these steps to transfer the supervised account(s)