Nintendo Support

Unable to Progress Past “Connect the Joy-Con Controllers Wirelessly” Message

The message “Let’s connect the Joy-Con controllers wirelessly” appears on the screen, and you are unable to progress past that point.

Additional Information

  • This message indicates that the software is waiting for you to use the Joy-Con controllers with your Nintendo LABO creation. 

Complete These Steps:

  1. Remove the Nintendo Joy-Con controller(s) from the Nintendo Switch console, as directed by the message.

    • You may need to remove one specific Joy-Con, or both. 

    • When you remove the Joy-Con, the screen should show the console and controllers communicating together. 

  2. If there is no change on the screen when you remove the Joy-Con controllers, reattach them to the console and then remove them again. 

  3. Follow the onscreen instructions to place the Joy-Con correctly to use with your Nintendo LABO creation.

    • For example - if you’re using the Nintendo LABO House Pack, you will be directed to slide the right Joy-Con into the chimney. 

Situation Not Resolved:

  • If the message persists when you remove the Nintendo Joy-Con controller(s), there may be an issue with the system. 

If you would like further assistance, please contact Nintendo Consumer Support.