Unable to Capture Screenshots on Nintendo Switch 2
Follow these steps when:
You are unable to capture screenshots on a Nintendo Switch 2 system.
A message is displayed indicating you must free up space in order to capture screenshots.
There is no response when pressing the Capture Button.
Important: Some applications and/or software do not support screenshot captures. This is by design and will be clearly indicated by the on-screen message, "Unable to take a capture now."
What to do
Undock the Nintendo Switch 2 console and attach the Joy-Con 2 controllers.
While in the HOME Menu, press the Capture Button on the left Joy-Con 2 controller.
If a message is received about needing to free up space, you can do the following:
Insert a microSD Express card to save new screenshots to, or copy over screenshots from the System Memory.
If the issue happens only while using a specific application or during certain parts of gameplay, it’s possible that the Capture button is not compatible with that application or specific part of a game. Check the software manual.
If you have verified that the intended application is compatible with the Capture Button, try testing the application using a different Joy-Con 2 controller.
If a second left Joy-Con works correctly on the console, the original left Joy-Con 2 will need to be returned for assessment. Please contact us for further assistance.
Situation not resolved
If there is no response with another left Joy-Con 2, then the Nintendo Switch 2 console will need to be returned for assessment. Please contact us for further assistance.