Nintendo Support

Unable to Access the Save Data Cloud Backup Service

Unable to Access the Save Data Cloud Backup Service

Description:

You are unable to access or use the Save Data Cloud backup service on Nintendo Switch.

Important:

  • The Save Data Cloud backup service is available only for Nintendo Switch consoles with system menu version 6.0.0 or higher.

  • A Nintendo Switch Online membership is required to use this service.

Possible Solutions:

  • Ensure your Nintendo Switch console is connected to the Internet and has the latest system update.

  • Verify that the Nintendo Account you are using has an active Nintendo Switch Online membership.

  • Verify that the software you are using supports this service.

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