Troubleshooting Slow Download and Upload Speeds on Nintendo Switch 2
Steps for when you are experiencing online connectivity issues related to slow upload and download speeds on a Nintendo Switch 2 console.
Additional information
Slow download speeds are generally the result of:
Slow Internet from the Internet Service Provider (ISP)
Slow or unresponsive networking equipment
Wireless interference or a weak wireless signal
Multiple devices on the same network using an excessive amount of bandwidth
What to do
Perform a connection test on your Nintendo Switch 2 console, and take note of the following results:
Download speed
Upload speed
How to test your Internet connection
Compare your speeds against the following speeds:
3 Mbps download
1 Mbps upload
Move the Nintendo Switch 2 console within 3 to 5 meters (10 to 15 feet) of the wireless router to improve the signal strength during troubleshooting.
It may be helpful to remove the Nintendo Switch 2 console from the dock while troubleshooting, and then return the console when troubleshooting is complete.
Move any metal objects or electronic devices away from your Nintendo Switch 2 or Nintendo Switch console and wireless router. This includes filing cabinets, speakers, power strips, glass, or cordless phones that may interfere with wireless signals.
Create a new Internet connection.
Power cycle your home network.
Connect to a different wireless band if your router supports both the 2.4Ghz and 5Ghz frequency bands.
Many routers will have default network name (SSID) that label whether the connection is 2.4Ghz or 5Ghz.
Contact the router's manufacturer or your Internet Service Provider for assistance with how to review this information within your router's settings.
If you would like to continue troubleshooting potential issues related to the wireless router, contact the router's manufacturer for assistance with performing the following steps:
Updating the wireless router's firmware
Resetting the router back to its factory default settings
Connect directly to your modem instead of the router. After connecting directly to a modem, restart the modem by removing the power cable for a minute.
Try using a different Ethernet cable.
If you would like to continue troubleshooting potential issues related to the wireless router, contact the router's manufacturer for assistance with performing the following steps:
Updating the wireless router's firmware
Resetting the router back to its factory default settings
Using another device connected to the same network, visit one of the following sites (or find your own by searching "internet speed test" using a search engine):
Follow the onscreen instructions to run the speedtest, and take note of the results.
Does your network meet the speeds listed above?
Move the Nintendo Switch 2 console within 3 to 5 meters (10 to 15 feet) of the wireless router to improve the signal strength during troubleshooting.
It may be helpful to remove the Nintendo Switch 2 console from the dock while troubleshooting, and then return the console when troubleshooting is complete.
Move any metal objects or electronic devices away from your Nintendo Switch 2 or Nintendo Switch console and wireless router. This includes filing cabinets, speakers, power strips, glass, or cordless phones that may interfere with wireless signals.
Create a new Internet connection.
Power cycle your home network.
Connect to a different wireless band if your router supports both the 2.4Ghz and 5Ghz frequency bands.
Many routers will have default network name (SSID) that label whether the connection is 2.4Ghz or 5Ghz.
Contact the router's manufacturer or your Internet Service Provider for assistance with how to review this information within your router's settings.
If you would like to continue troubleshooting potential issues related to the wireless router, contact the router's manufacturer for assistance with performing the following steps:
Updating the wireless router's firmware
Resetting the router back to its factory default settings
If you would like further assistance with the Nintendo Switch 2 console, please contact us for support.
Connect directly to your modem instead of the router. After connecting directly to a modem, restart the modem by removing the power cable for a minute.
Try using a different Ethernet cable.
If you would like to continue troubleshooting potential issues related to the wireless router, contact the router's manufacturer for assistance with performing the following steps:
Updating the wireless router's firmware
Resetting the router back to its factory default settings
If you would like further assistance with the Nintendo Switch 2 console, please contact us for support.
If you continue to receive download speeds less than recommended, please contact your network administrator or Internet Service Provider for further assistance.
If the results received are expected with your service, you may need to upgrade your service for a better experience.
If the results are not typical, your Internet Service Provider can likely assist in troubleshooting your Internet service.